Piyer Posted January 2, 2019 Share Posted January 2, 2019 Hello Purchased software license and was trying to install Affinity Photo Getting the Setup failed error message The computer is Win 10 Pro with 1809-build 17763.195 This computer had an earlier demo version which was uninstalled Help! Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted January 3, 2019 Staff Share Posted January 3, 2019 Hi Piyer and Welcome to the Forums, Can you rerun the setup for Affinity and then check this location: %temp%/AffinitySetup To get to that location, call up the run box by holding down the Windows key and tapping the letter R. Then just copy and paste the above path into the run box and click okay. A window will open which may have a few folders in, if you can find the latest one and open the folder and upload any of the logs to our Dropbox here and i'll be able to advise further Quote Link to comment Share on other sites More sharing options...
sdrum Posted August 20, 2019 Share Posted August 20, 2019 Hello, Stokerg I am having the same problem after trying to update both Photo and Designer today (to the 172 version), although I was successful with Publisher. I will upload the log to your dropbox. Thanks. Setup.log SetupUI.log Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted August 20, 2019 Staff Share Posted August 20, 2019 Hi sdrum, This is the error from your log: 'The older version of Affinity Photo cannot be removed. Contact your technical support group..' Can you download and run this from Microsoft: https://support.microsoft.com/en-gb/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed Run that and select having trouble installing and let it do its check for issues. When it's finished try running our setup again as the Administrator and it should then install the update. YippieYoYoYo and Alfred 1 1 Quote Link to comment Share on other sites More sharing options...
sdrum Posted August 20, 2019 Share Posted August 20, 2019 Thank you. It worked. A the best, SDrum stokerg 1 Quote Link to comment Share on other sites More sharing options...
sleepy0827 Posted August 21, 2019 Share Posted August 21, 2019 I got setup failed error when I tried to upgrade. The last upgrade worked fine without any problem, but the latest upgrade (1.7.2) didn't. Attached are the log files. Please help me check if there's anything I could do to resolve this, thanks. SetupUI.log Setup.log Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted August 21, 2019 Staff Share Posted August 21, 2019 Hi sleepy0827, From the log, i see you've changed your TEMP directory to the R drive and this is the main reason the setup is failing. If you can change the TEMP folder back to the C drive, re-run our setup the update will install. Once installed you can change the TEMP folder back to the R drive Quote Link to comment Share on other sites More sharing options...
TenTicker Posted August 21, 2019 Share Posted August 21, 2019 Just another tipp for a solution: On running the updates, I endet up with two empty folders (Photo and Publisher) under "C:/ProgrammData/Affinity". They prevented the new Installer from creating these folders and the setup failed. Even with admin, I had no access permissions to delete them. After trying some tricks, to get back the permissions, I ended in rebooting the pc. Tada... problem solved. The folder are gone, and the setup run successfully :-) Hope this helps someone. Quote Link to comment Share on other sites More sharing options...
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