Acquire image from scanner

[chrislofotos]

Imac 5k, OS Mojave

When I acquire images from my 2 canon scanners the images scan with the Mac utility, they momentarily appear in the window then Affinity crashes completely to my desktop, there is no error message?

Any ideas please?

 

[carl123]

Are you scanning directly to Affinity and/or opening the scans in Affinity as part of the scanning process?

If so, what happens if you just scan to a folder/desktop... can you then fire up Affinity and open the scanned file without it crashing?

[R C-R]

What specifically do you mean by the Mac utility & how are you accessing that? Do you mean the window that appears when you choose the Affinity Photo file menu item "Acquire image..." or something else?

Also, what are the model numbers of your Canon scanners? Do you know if their drivers have been updated for compatibility with Mojave? What happens if you try to do a scan using Apple's Image Capture app?

[chrislofotos]

Thank you for your replies

I am using the 'acquire image' from the affinity file drop down menu, this takes me straight to my Canon scanner via the Mac Image capture window. The scanner operates OK but as soon as the images appear in the affinity window it crashes. This happens with 2 different Canon scanners, an old LiDE 700f and a new Lide 400. The 700f is on its way out and have just received the 400 for Christmas. I normally use the Canon utility to capture images but unfortunately Canon do not now support Mac with any useful software so am forced to use the Mac's image capture.

Both scanners have latest drivers and work fine apart from the affinity crashes. There's no problem opening scanned files from other folders.

Happy New Year!

[John Rostron]

This protocol works on Windows and I believe it should work on Macs:

1. Ensure that Affinity Photo is the default program for opening Tiff files
2. Start from the scanner directly (not called from Photo). Scan the image and then save as a Tiff.
3. The saved Tiff should now open automaticlly open in Photo.

Substitute Jpeg or Png if you prefer.

Jihn

[v_kyr]

There is just this software from Canon for Macs and that Canon scanner ...

• IJ Scan Utility Lite Ver.3.1.0 (Mac)

[chrislofotos]

Many thanks John, will give this a go.

I have IJ scan utility Lite installed but the programme is next to useless, I have been using the full version on my old scanner which suited my needs but Canon no longer support this on Mac only on Windows! If I'd known this beforehand I would have opted for a different scanner! I'm now forced to purchase extra software to compensate for Canons lack of support!

Many thanks once again

Chris

 

[R C-R]

What happens if you try to do a scan using Apple's Image Capture app instead of 'acquire image' from the affinity file drop down menu?

[chrislofotos]

Apples Image capture works fine independently!

[v_kyr]

See also: Scanning from Epson scanner not working with Mac OS X 10.14