euclidpb Posted December 23, 2018 Share Posted December 23, 2018 Just downloaded it. Takes 20 seconds to load. Takes 20+ seconds to load a picture. Several times simply froze up. I uninstalled it. How can I get a refund? thanks. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted December 23, 2018 Staff Share Posted December 23, 2018 Email AffinityReturns@serif.com within 14 days of purchase. We are not in the office, but it's when you contact us that counts so your refund will be dealt with as soon as possible Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Jaffa Posted December 24, 2018 Share Posted December 24, 2018 Hi euclidpb - that annoys me too, but far outweighing that -- is the results you can get and the support available. Why not give it a try whilst things in limbo. Might be one of the best decisions you have ever made! JMTCW. Hokusai, Patrick Connor and Alfred 3 Quote Jafa - Just Another Fantastic Aucklander (Jim) Windows 11 Affinity Photo 2.4 Lightroom 6 Nik Collection and Topaz Denoise AI Intel Core i7 9700K @ 3.60GHz 32 °C Coffee Lake 14nm Technology Link to comment Share on other sites More sharing options...
Hokusai Posted December 24, 2018 Share Posted December 24, 2018 It might also be worthwhile to try to ask others here how you might solve the problems that you are having. You might mention the OS that you are using and the computer specs, etc as that will help to pin down what might be causing the problem. In addition the wonderful support staff here, there are tons of really useful users who will go out of their way to help to sove problems that others are having. Also, Jaffa offers some words of wisdom and I agree with him 100%! Best regards, Hokusai emmrecs01, Patrick Connor, SrPx and 1 other 2 2 Quote Link to comment Share on other sites More sharing options...
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