App will not install on my Samsung galaxy book 2

[Jess031723]

I purchased affinity designer today for $39.99 and I can not get it to download. I meet all the system requirements but for some reason can’t get it to download. Pleaseeee help 

 

i am using the Samsung galaxy book 2.

[stokerg]

Hi Jess031723 and Welcome to the Forums,

Can you confirm your device is running a 64bit version of Windows?

Also is the trouble with saving the file from our site or when installing it?  If either give you any errors, what do they say?

[Jess031723]

Hi and thank you,

yes, it’s showing me that it is running a 64-bit operating system. I downloaded the app directly from the Microsoft store icon on my device. When it gives me the option to click ‘Install/Launch’ it gives me a message saying 

“update your device to install this product”

I have checked my system updates tab and it says I have the latest  Microsoft 10 update.

im not sure what else to do :/

 

 

[stokerg]

Hi Jess031723,

I'd suggested follow the troubleshooting advise on this link and if it's not still failing, get in touch with the Microsoft Store as it's the store thats handing the install process and they will be able to help resolve the issue  

[- S -]

Unless I'm mistaken, the Samsung Galaxy Book 2 uses a Qualcomm ARM64 processor, rather than an Intel/AMD x86-64 processor (x64).  I don't think Affinity Windows applications will run on devices with ARM64 processors.

If you go to the Windows Settings App > System > About, what details are listed under 'Processor', 'System Type' and 'OS Build'?

Looking at the Microsoft Store listing (see below screenshot), it only lists  'x64' under 'Architecture'.  If it was also able to run on ARM64 processors, I would expect it to say 'x64,ARM' instead.

[R C-R]

30 minutes ago, - S - said:

Unless I'm mistaken, the Samsung Galaxy Book 2 uses a Qualcomm ARM64 processor, rather than an Intel/AMD x86-64 processor (x64).

According to this PCMag review, the Samsung Galaxy Book2 (no space before the 2) uses a Qualcomm Snapdragon 850 processor that "delivers a computing experience marred at times by sluggishness and incompatible apps."

[- S -]

On 12/21/2018 at 9:56 PM, R C-R said:

According to this PCMag review, the Samsung Galaxy Book2 (no space before the 2) uses a Qualcomm Snapdragon 850 processor that "delivers a computing experience marred at times by sluggishness and incompatible apps."

Yeah, a link in the article you posted expands on this further:

https://uk.pcmag.com/news-analysis/94797/windows-on-qualcomm-gets-64-bit-app-support

 

[Damasta]

I've used SD835 and SD850 based devices for a year now and can say both articles are misleading. If you expect core i7 performance on those - of course you'll be disappointed. But the SD850 user experience can pretty well keep up with a core i3. In fact, my previously favorite photo post-production tool Capture NX2 runs almost as fast on my SD835 as it does on my core i7 gen 8. This is not an idle statement, I've used the software extensively on both platforms.

My new Surface Pro X (based on Snapdragon 8cx) is probably the most responsive and productive mobile device I've ever had and is my new daily driver. Also, Adobe is working with Microsoft on bringing a bunch of products to the the native 64bit ARM world. (It'd be a shame if Adobe were my only option on this new platform .

Check how Adobe works on the Pro X: 

 

Especially considering how easy recompiling is: https://docs.microsoft.com/en-us/windows/arm/ ... can you afford to NOT support the Platform?

 

Thanks!