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Affinity login issue


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Hello,
I'm user of your poroducts and I have licences for both photo & designer. I have just bought a new computer but I cannot login to my affinity account to download products from site. I'm pretty sure that I'm entering right email and password but still it say that email or password not existed. Please help me, because I feel lost - I have bought your programs but I cannot use them on new computer? It's just WTF? Thanks a lot for help_

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Do you use Windows or Mac, and where did you make your purchase? That will determine how you install it on your new computer.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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I have Windows and I have purchased products on Affinity online store. I have recieved product keys and download links on my email - but unfortuanately on my old email that I'm not using anymore and I also don't have acces to it. I have changed the email on my AF store account and it worked until now I have tried to sign in to download programs to my new computer and "whoops" - email does not exist and I don't understand WHY I can't login or even reset my password. The email is 100% right because I'm still recieving an Affinity newsletters...

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  • Staff

Hi @mozkomorrr,

Welcome to the Affinity forum.

Our newsletter is separate from the Affinity Store, so it is possible to receive emails to one email address and have an Affinity Store account under a different email address.

I have not been able to locate an account using the email address you have registered on the forum, could you contact us through affinity@serif.com so we can get some more details from you and hopefully figure this one out?

Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.

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