Setup failed

[Jacob Creedon]

I'm performing a fresh install on a machine and I am getting a "Setup failed" error. I'm not sure if there is something I can do to get a more detailed error.

[walt.farrell]

Welcome to the Affinity forums!

First, what version of Windows are you running?

It must be a 64-bit version. If not, you can't run any of the Affinity products. There are some other requirements of it's a version prior to Windows 10.

Next, open File Explorer and type %temp%\AffinitySetup into the location bar.

In that folder you should find some additional folders. Find the one with the most recent date and time, and open it. Inside you should find to files, Setup.log and SetupUI.log that will have more information. If you browser them and search for the word "error" you might find something that describes the problem.

[Jacob Creedon]

Hi Walt,

I am using WIndows 10 Pro 1803, 64-bit.

I found the following error message.

+Error: The cabinet file 'Main.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

I had tried downloading the file twice the other day. Both files came back the same size with the same md5 hash (01e26aeb5c0a3f790f411360c341809f). I just tried redownloaing just now. It came back the exact same size but witha  different hash (b0d6079faadc4316a325286a27e17d55). Not sure exactly what happened, but the install worked this time round. Thanks for pointing me towards the logs.

[Anchises]

Same problem! i can´t  install /upgrade affinity publisher. It seems, that is nothing, what I can do. I read all the threads and suggestions in this post: no result. Are there any suggestions to solve this issue?

[Anchises]

In the install-log I fond this:

The older version of Affinity Publisher Public Beta cannot be removed.  Contact your technical support group.

[Anchises]

Seems, that in need a complete new installation - not an upgrade...

 

[walt.farrell]

15 minutes ago, Anchises said:

Seems, that in need a complete new installation - not an upgrade...

 

You might try telling removing the older version yourself, then running the installer again.

[Anchises]

I did it with revo uninstaller an I purged all entries - but no success.

[walt.farrell]

28 minutes ago, Anchises said:

I did it with revo uninstaller an I purged all entries - but no success.

Does Windows agree that it's uninstalled? I'd the folder gone?

If so, when you try installing again what error shows in the log files?

[Anchises]

I cleand up the program-section. 

Here the actual log:

+Info: Action ended 19:41:25: InstallValidate. Return value 1.
+Info: Action start 19:41:25: RemoveExistingProducts.
+Info: CustomAction  returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox)
+Error: The older version of Affinity Publisher Public Beta cannot be removed.  Contact your technical support group.  
+Info: Action ended 19:41:25: RemoveExistingProducts. Return value 3.
+Info: Action ended 19:41:25: INSTALL. Return value 3.
+Info: Property(S): UpgradeCode = {CDE94D17-F1B2-4846-9A1D-60AA7F5A6C2C}

I can´t get rid the older version....

[walt.farrell]

Sorry, but I'm out of ideas. Perhaps someone from Serif will have a chance to respond tomorrow before their vacation starts.

[emmrecs01]

@Anchises

Is this Windows article of any help to you?

https://support.microsoft.com/en-gb/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed