[Cannot Reproduce] Input device buttons stop working

[cgoodie 0]

Hi I have a bug where Affinty Photo starts out ok then after a while both left and right mouse buttons stop working. I can use keyboard short cuts to save and close the programme etc. The problem affects all my input devices Wacom Intuos Pro, Mouse and the laptop touch pad. I have a new laptop (Dell XPS 9570 15) and the problem was found on both my new laptop and old laptop (Dell XPS L502X 15).

I'm using:

Windows 10.

Wacom Intuos Pro.

Apologies if this is posted elsewhere I did a search and could only find the opposite problem i.e. key board short cuts stop working but the input device works fine.

Cheers Chris

[GabrielM 489]

Hi @cgoodie,

Welcome to the forums.

When it stops working, can you use the taskbar or switch apps? Does it work on other apps? If it does not, it's unlikely that the app is causing this. If the other apps are fine, try this: 

Navigate to %AppData%\Affinity\Photo\ and rename 1.0 to 1.0.backup. Restart Affinity and see if you can replicate the issue. 

Thanks,

Gabe. 

[cgoodie 0]

Hi GabrielM thanks for your reply. I was pretty sure all other apps work fine, but now you've asked the question I'm not 100%. I'll do more investigating and follow your advice and report back on my findings.

Cheers Chris

[cgoodie 0]

On 12/11/2018 at 11:29 AM, GabrielM said:

Hi @cgoodie,

Welcome to the forums.

When it stops working, can you use the taskbar or switch apps? Does it work on other apps? If it does not, it's unlikely that the app is causing this. If the other apps are fine, try this: 

Navigate to %AppData%\Affinity\Photo\ and rename 1.0 to 1.0.backup. Restart Affinity and see if you can replicate the issue. 

Thanks,

Gabe. 

Hi GabrielM

I can confirm that the issue with the input devices only affects Affinity Photo. Also I can confirm I followed your instructions with regard renaming 1.0 to 1.1.backup and have not had any further problems. Hopefully it will stay like this if not I'll be back in touch. In the mean while, thank you for your assistance.

Cheers Chris

[cgoodie 0]

Hi I started having problems with the input device buttons not working again. This time the problem started in the Develop Persona whilst I was adjusting Highlights & Shadows. After the problem started it seems to occur randomly e.g. switching between different applications web ect. Also, just before the initial problem I was having a lot of problems scrolling through my layers, the application became extremely slow. I checked Windows Task Manager and found that Affinity Photo was using over 4 GB of memory. This shouldnt be a problem on my laptop as I have 16 GB ram. Other application where still running fine i.e. I could easily come on this forum and browse for information.

 

Cheers Chris

[GabrielM 489]

Have you got any of them installed? 

 

[cgoodie 0]

20 minutes ago, GabrielM said:

Have you got any of them installed? 

 

No I have none of them installed

[GabrielM 489]

Can you please try to create a new user account, and install just Affinity Photo and see if you can replicate the issue?