Michael R Posted December 7, 2018 Share Posted December 7, 2018 (edited) I purchased the Affinity professional photo editing software an 29th November 2018 and have yet to receive the Product to activate the program... not happy... yet... the sooner you send me the product key, the sooner I can lead a normal life again Edited December 7, 2018 by Michael R required Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted December 7, 2018 Share Posted December 7, 2018 Hi welcome to the Affinity forums. First, which platform/OS did you order the product for? If it is iOS or Mac, you will most likely have purchased this from the Mac AppStore, and no separate licence is necessary, I understand. If you are a Windows user and purchased from the Microsoft Store, again no licence is necessary (it is automatically linked to your account in the store). If you purchased any version direct from Serif you need to go to your Affinity account page, where, once logged in, you will find all the details of your purchase, including the "missing" key. HTH Jeff Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Staff StevenS Posted December 7, 2018 Staff Share Posted December 7, 2018 Hi @Michael R, Welcome to the Affinity forum. I an unable to locate an account in our system associated with the email address you have used for your Affinity forum account. If you made the purchase with an alternative email address, please contact us through affinity@serif.com and we can look in to this further for you. If your purchase was made through the Mac App Store or the Microsoft Store, please be aware that the licences are authenticated through those stores and do not require a product key for installation. If this is the case, and you are looking to activate the trial, then please uninstall the trial and download/install the full version from the third party store that the purchase was made. Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them. Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted December 17, 2018 Staff Share Posted December 17, 2018 We have received your customer service email and it appears that you ordered using an incorrect email address. We will refund you, so you can reorder using your correct address. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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