Arina Posted November 27, 2018 Share Posted November 27, 2018 I just bought this products and for two days program was working good then it stopped working, so i uninstall and decided instal again and it is give me setup error. Can I fixed this problem ? I bought: Product Quantity Affinity Designer Workbook (English) 1 Affinity Photo Workbook (English) 1 Xenon Brush Pack Bundle 1 Chunky Markers Brush Pack 1 DAUB® Watercolours & Washes 1 Concept Master Vol.1: Nature Brush Pack 1 180 Smoke and Cloud Brushes 1 Grave Etcher Brush Pack 1 Affinity Designer (Windows) 1 Grade UI Kit 1 Affinity Photo (Windows) 1 Free Macro Pack 1 Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted November 27, 2018 Staff Share Posted November 27, 2018 Hi Arina and Welcome to the Forums, Can you just check this location for me: %temp%AffinitySetup To get to that location, call up the run box by holding down the Windows key and tapping the letter R and enter the above path into the run box and click ok. This should open a folder, with some other folders in. Open the latest folder and there should be 2 log files, Setup.log and SetupUI.log if you can upload both of those to our Dropbox link here I'll take a look and assist further Quote Link to comment Share on other sites More sharing options...
Arina Posted December 1, 2018 Author Share Posted December 1, 2018 i did... Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted December 1, 2018 Share Posted December 1, 2018 1 hour ago, Arina said: i did... .. and what did you find?? Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 18.1.1) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
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