kiaora58 Posted November 26, 2018 Share Posted November 26, 2018 Most times when I try to open Affinity Photo on my Mac the icon just keeps bouncing. Usually I can get it to open if I restart my computer. This isn’t happening on any other apps. Any ideas what the problem might be? Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted November 26, 2018 Staff Share Posted November 26, 2018 Hi kiaora58, I think a full reset of Affinity would be good at this stage. Can you try starting Affinity with the CTRL (control) held down until a Clear User Data dialog appears. Press the Select All button then press the Clear button. Note this will reset everything to app defaults - user preferences, palettes, macros, everything. Once that's done, Affinity should now startup. Then just trying closing the app and starting it again to see if it starts up straight away. Quote Link to comment Share on other sites More sharing options...
kiaora58 Posted November 26, 2018 Author Share Posted November 26, 2018 Thank you but the worst part is I have downloaded macros and brushes and it sounds like I will lose them all. Is there anything I can do to save them? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.