Error on installing affinity-photo-1.6.5.135

[makol1995]

Hi all

I have bought this application.
Unfortunately I am not able to install the application in a Windows 10 32bit VM (VirtualBox Version 5.2.10).
This is because my main system is Ubuntu. I use Windows only for some specific task. 

The installer stops always with this error:

Source .NET Runtime
EventID 1026

Application: SetupUI.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
   at SetupUI.App.InitOptions()
   at SetupUI.App.OnStartup(System.Windows.StartupEventArgs)
   at System.Windows.Application.<.ctor>b__1_0(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at System.Windows.Application.Run(System.Windows.Window)
   at System.Windows.Application.Run()
   at SetupUI.App.Main()

And wit this error:

Application Error
EventID: 1000
Faulting application name: SetupUI.exe, version: 1.6.5.135, time stamp: 0x5ba8da06
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00f22103
Faulting process ID: 0x1ff8
Faulting application start time: 0x01d484bec6597559
Faulting application path: C:\Users\makol\AppData\Local\Temp\AffinitySetup\034cc641-f0b2-11e8-96e2-0800274c7cfd\SetupUI.exe
Faulting module path: unknown
Report ID: eedc3340-48ab-44b8-a44a-45d0016cdddf
Faulting package full name:

 

• For this, I have googeld around and found this: https://blogs.msdn.microsoft.com/astebner/2008/10/13/net-framework-setup-verification-tool-users-guide/.
• The .NET Framework setup verification tool https://msdnshared.blob.core.windows.net/media/2018/05/netfx_setupverifier_new.zip does not show any errors.
• The .Net version detector: http://www.asoft.be/prod_netver.html shows me this installed versions:

<32Bit>
2.0.50727.8937
  ->C:\Windows\Microsoft.NET\Framework\v2.0.50727
4.7.3221.0
  ->C:\Windows\Microsoft.NET\Framework\v4.0.30319

< Installed .NET Frameworks >
.NET FW 2.0 SP 2  (CLR:2.0)
.NET FW 3.0 SP 2  (CLR:2.0)
.NET FW 3.5 SP 1  (CLR:2.0)
.NET FW 4.6.2 Windows 10 April 2018 Update (CLR:4.0)
.NET FW 4.7 Windows 10 April 2018 Update (CLR:4.0)
.NET FW 4.7.1 Windows 10 April 2018 Update (CLR:4.0)
.NET FW 4.7.2 Windows 10 April 2018 Update (CLR:4.0)

< Installed Updates >

< Installed Languages 3.0>
English - United States
< Installed Languages 3.5.x>
English - United States
< Installed Languages 4.x>
English - United States

Does anybody have an idea how to fix this?
Any help is welcome.

Regards

makol1995

 

[walt.farrell]

The Affinity applications are 64-bit applications, and cannot be installed or run in 32-bit Windows.

 

[emmrecs01]

36 minutes ago, makol1995 said:

I am not able to install the application in a Windows 10 32bit VM (VirtualBox Version 5.2.10).

Welcome to the Affinity forums.

ALL the apps in the range are 64 bit only.

Jeff

EDIT: Just beaten by @walt.farrell

[walt.farrell]

8 minutes ago, emmrecs01 said:

EDIT: Just beaten by @walt.farrell

True, but you remembered to welcome them.

[DanniAgro]

It's a pity that you don't stress more prominently that only 64 bit systems can run Affinity Photo, as I've just run into the same problem as the OP after buying and trying to install AP on my computer.