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RickyO

v.1.7.0.174 Install failed

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All updates prior went fine.  This one, did not.  Could install back to 162, but 174 simply returned a dialogue box of "Install failed".  Would be nice if some hint could be provided with the fail.

Any ideas?

 

Win10Pro with a ton of RAM and SSD space.


RickyO
APh and ADe user
New User as of Mar, 2018
Windows10 platform

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I've downloaded multiple times; tried install multiple times; even stripped out the existing content and started fresh install.  All come back "Setup failed".  I can reinstall 162, but 174 continues to fail.


RickyO
APh and ADe user
New User as of Mar, 2018
Windows10 platform

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Sometimes restarting Windows will help.

Sometimes uninstalling the current beta version before installing the new one will help.

You should be able to find, in your %temp%/AffinitySetup directory a set of subdirectories with odd names. Find the one whose date/time corresponds to a failed attempt, and look in it for two log files that will contain information. I would start by looking in the SetupUI.log file and searching for the word Error

(You can find that directory by opening File Explorer and typing %temp%/AffinitySetup into the location bar.)


-- Walt

Windows 10 Home, version 1909 (183623.476),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.3.641 and 1.8.4.650 Beta   / Affinity Designer 1.8.3.641 and 1.8.4.650 Beta  / Affinity Publisher 1.8.3.641 and 1.8.4.651 Beta.

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On 11/23/2018 at 6:53 PM, walt.farrell said:

Sometimes restarting Windows will help.

Sometimes uninstalling the current beta version before installing the new one will help.

You should be able to find, in your %temp%/AffinitySetup directory a set of subdirectories with odd names. Find the one whose date/time corresponds to a failed attempt, and look in it for two log files that will contain information. I would start by looking in the SetupUI.log file and searching for the word Error

(You can find that directory by opening File Explorer and typing %temp%/AffinitySetup into the location bar.)

Thanks.  Let me catch-up a bit.  Hopefully, later today.

Thanks again.


RickyO
APh and ADe user
New User as of Mar, 2018
Windows10 platform

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4 hours ago, RickyO said:

Thanks.  Let me catch-up a bit.  Hopefully, later today.

Thanks again.

I used to have the same problem from a couple of updates ago. Tried to uninstall previous version, but said install was from removable disc - which was a load of twaddle!

Had to force uninstall previous version, then new version would load.

No answer why that should happen is forthcoming.

May help.

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Thanks.

More recent versions have loaded without issue.  Must have been addressed.

Thanks again!


RickyO
APh and ADe user
New User as of Mar, 2018
Windows10 platform

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