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mondze

A forum is NOT a bug tracking system!

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Serif are obviously using this forum to receive and acknowledge bug reports, but what makes you think they’re also using it to track those bugs? As for transparency, Serif is a private commercial concern, not an open-source community, so it makes sense for them to be circumspect about what they post to public forums such as these.


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Affinity Designer/Photo/Publisher 1.7.3.481 • Windows 10 Home (4th gen Core i3 CPU)
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My point is that it is not transparent whether errors are acknowledged or processed.
The code should be serif property and not visible also patches themselves only the status of a report.

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3 minutes ago, mondze said:

My point is that it is not transparent whether errors are acknowledged or processed.

What have you reported but been left wondering about? ears.gif


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Affinity Designer/Photo/Publisher 1.7.3.481 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.8.3.180 • Designer for iPad 1.8.3.2 • iPadOS 13.5.1 (iPad Air 2)

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3 hours ago, αℓƒяє∂ said:

As for transparency, Serif is a private commercial concern, not an open-source community, so it makes sense for them to be circumspect about what they post to public forums such as these. 

Serif obviously can deal with this as they like - but there's numerous commercial software products with public Bug/Feature-Trackers.

I agree with mondze that that one as a user often has no idea whether a bug report or feature-request has even been read by staff.

 

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I agree that users, and I add that staff, could benefit from a public issue tracking system; but, there are disadvantages for staff (non-technical wall-of-text bug report spam, exposure of sensitive internal communication). I have reated a feature suggestion post that attempts to solve the disadvantages of both sides, and hopefully will promote constructive discussion.

 

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