A forum is NOT a bug tracking system!

[mondze]

Use a Bugtracking software like: https://bugzilla.mozilla.org to see what bugs fixes are in work or what bugs are new.
Using a forum for this is only a big mess and non-transparent.

[Alfred]

Serif are obviously using this forum to receive and acknowledge bug reports, but what makes you think they’re also using it to track those bugs? As for transparency, Serif is a private commercial concern, not an open-source community, so it makes sense for them to be circumspect about what they post to public forums such as these.

[mondze]

My point is that it is not transparent whether errors are acknowledged or processed.
The code should be serif property and not visible also patches themselves only the status of a report.

[Alfred]

3 minutes ago, mondze said:

My point is that it is not transparent whether errors are acknowledged or processed.

What have you reported but been left wondering about? 

[mondze]

2 minutes ago, αℓƒяє∂ said:

What have you reported but been left wondering about? 

Old bug but still there.

 

Group Bug.afdesign

[hifred]

3 hours ago, αℓƒяє∂ said:

As for transparency, Serif is a private commercial concern, not an open-source community, so it makes sense for them to be circumspect about what they post to public forums such as these. 

Serif obviously can deal with this as they like - but there's numerous commercial software products with public Bug/Feature-Trackers.

I agree with mondze that that one as a user often has no idea whether a bug report or feature-request has even been read by staff.

 

[wesleyb]

I agree that users, and I add that staff, could benefit from a public issue tracking system; but, there are disadvantages for staff (non-technical wall-of-text bug report spam, exposure of sensitive internal communication). I have reated a feature suggestion post that attempts to solve the disadvantages of both sides, and hopefully will promote constructive discussion.