Problem with Affinity Store access?

[emmrecs01]

I have all the current Affinity apps, on Windows.  Both Designer and Photo were purchased via the Affinity store, so not Windows Store.

I've just tried to log in to my Affinity Store account, using my registered email address, and the log-in screen tells me "We cannot find an Affinity Store account with the email address you entered"!!??

I don't have any other email address (it's been my address since at least 2009!) and I've quite definitely used it to access the store several times since initially setting up my Store Account.  (Even Chrome, which helpfully stores my passwords, "knows" I have a registered account at affinity.serif.com.)

Help!!

(I was trying to access my store account just to check exactly what I had purchased/downloaded as "add-ons" to the apps.)

TIA
Jeff

[Alfred]

When I go to https://affinity.store I get redirected to https://store.serif.com/en-gb, where I can log in with the email address and password that I’ve always used there. (The URL https://affinity.serif.com just takes me to the home page of the main Affinity site.)

[SFurniss]

If you can email affinity@serif.com with your order number and the email address you used when you ordered, we can look into this for you.

[emmrecs01]

@alfred and @SFurniss

Thank you for your replies.

I have now been able to access my account, somehow!  I think the problem may have been that Google's password store had added an initial space before the first letter of my email address.  Hence, the "unknown email address" message I suppose.

Any way, normal service resumed.

Just one thing: I'm not at all sure I'd have been able to access any order number, as requested by SFurniss, because all my orders were made and completed more than 12 months ago and can seemingly only be discovered by accessing my account, which I couldn't because my email was not being recognised!!!  

Jeff