Help Affinity Photo Program Unresponsive

[Lynlyn204]

Hello All,

New to the Forum, 1st post.

I first bought this program a month ago. It has worked fine besides the occasional freeze up. As of yesterday,  am having a very hard time opening the program up from my desktop/laptop. After no use from about 2 weeks ago. I have had to restart my laptop several times and closed all other programs, but every time I try opening the program it freezes up and does not go beyond the 1st photo/logo. I've wasted a lot of time trying to sort this out. Can someone let me know if this is an ongoing problem? 

Thanks L

[MEB]

Hi Lynlyn204,
Welcome to Affinity Forums
Press and hold CTRL while launching the program until a Clear User Data dialog appears. Keep the first three checkboxes ticked and press Clear. Does it fix the launching issue?

[Lynlyn204]

Hi there thanks for your suggestions. I've tried that, and it's still not working/launching.  I am going to try it on my other laptop when I get to it in the next few days. I will check back in with the verdict.  Cheers.