ronnyb Posted November 15, 2018 Share Posted November 15, 2018 Working on a gig making a billboard on AP1.6. Tried bringing over the file to APh B1.7 but it consistently crashes the app. My MBP switches to discreet GPU when b1.7 launches. The image opens momentarily but looks off (overly saturated) before it crashes the app. Here's the crash report: CrashDump-72483.txt 2021 16” Macbook Pro w/ M1 Max 10c cpu /24c gpu, 32 GB RAM, 1TB SSD, Sonoma 14.4.1 2018 11" iPad Pro w/ A12X cpu/gpu, 256 GB, iPadOS 17 Link to comment Share on other sites More sharing options...
Chris_K Posted November 16, 2018 Share Posted November 16, 2018 Hi ronnyb If you go into preferences > Performace and turn off enable metal compute does it perform any better for you? If its still crashing can you describe what sort of things you are doing at the time and what the file consists of, possibly even the file itself? Thanks Serif Europe Ltd - Check the latest news at www.affinity.serif.com Link to comment Share on other sites More sharing options...
ronnyb Posted November 16, 2018 Author Share Posted November 16, 2018 Hi Chris_K that didn't work. I tried on a flattened version of the file and it opened it but not the layered version. I can send you the file but it's big, about 1.6 GB 4 hours ago, Chris_K said: Hi ronnyb If you go into preferences > Performace and turn off enable metal compute does it perform any better for you? If its still crashing can you describe what sort of things you are doing at the time and what the file consists of, possibly even the file itself? Thanks 2021 16” Macbook Pro w/ M1 Max 10c cpu /24c gpu, 32 GB RAM, 1TB SSD, Sonoma 14.4.1 2018 11" iPad Pro w/ A12X cpu/gpu, 256 GB, iPadOS 17 Link to comment Share on other sites More sharing options...
ronnyb Posted November 16, 2018 Author Share Posted November 16, 2018 4 hours ago, Chris_K said: Hi ronnyb If you go into preferences > Performace and turn off enable metal compute does it perform any better for you? If its still crashing can you describe what sort of things you are doing at the time and what the file consists of, possibly even the file itself? Thanks Also AP doesn't seem to recognize the built-in Intel GPU and also lists the incorrect specs for the discreet GPU, I have a Radeon 555 not 460... 2021 16” Macbook Pro w/ M1 Max 10c cpu /24c gpu, 32 GB RAM, 1TB SSD, Sonoma 14.4.1 2018 11" iPad Pro w/ A12X cpu/gpu, 256 GB, iPadOS 17 Link to comment Share on other sites More sharing options...
fde101 Posted November 16, 2018 Share Posted November 16, 2018 10 minutes ago, ronnyb said: Radeon 555 not 460 Does it show up correctly in System Profiler (apple menu -> about -> System Report, under Graphics/Displays)? Link to comment Share on other sites More sharing options...
ronnyb Posted November 16, 2018 Author Share Posted November 16, 2018 20 minutes ago, fde101 said: Does it show up correctly in System Profiler (apple menu -> about -> System Report, under Graphics/Displays)? Yes it does 2021 16” Macbook Pro w/ M1 Max 10c cpu /24c gpu, 32 GB RAM, 1TB SSD, Sonoma 14.4.1 2018 11" iPad Pro w/ A12X cpu/gpu, 256 GB, iPadOS 17 Link to comment Share on other sites More sharing options...
Chris_K Posted November 19, 2018 Share Posted November 19, 2018 HI ronnyb You can upload the file using this link Thanks Serif Europe Ltd - Check the latest news at www.affinity.serif.com Link to comment Share on other sites More sharing options...
ronnyb Posted November 20, 2018 Author Share Posted November 20, 2018 18 hours ago, Chris_K said: HI ronnyb You can upload the file using this link Thanks done 2021 16” Macbook Pro w/ M1 Max 10c cpu /24c gpu, 32 GB RAM, 1TB SSD, Sonoma 14.4.1 2018 11" iPad Pro w/ A12X cpu/gpu, 256 GB, iPadOS 17 Link to comment Share on other sites More sharing options...
Chris_K Posted November 20, 2018 Share Posted November 20, 2018 Thanks for the file, I've just tried this in build 100 though and it seems to be opening fine. From the looks of the crash report it seems to be something with the 16bit rendering but that possibly got sorted Serif Europe Ltd - Check the latest news at www.affinity.serif.com Link to comment Share on other sites More sharing options...
Chris_K Posted November 20, 2018 Share Posted November 20, 2018 Wait it just crashed as i zoomed in! I'll look it it more and get it logged ronnyb 1 Serif Europe Ltd - Check the latest news at www.affinity.serif.com Link to comment Share on other sites More sharing options...
ronnyb Posted November 20, 2018 Author Share Posted November 20, 2018 Yes I tried w new beta, it opened it once I chose the Make Copy option, then it crashed when I tried to zoom as well.... 2021 16” Macbook Pro w/ M1 Max 10c cpu /24c gpu, 32 GB RAM, 1TB SSD, Sonoma 14.4.1 2018 11" iPad Pro w/ A12X cpu/gpu, 256 GB, iPadOS 17 Link to comment Share on other sites More sharing options...
Chris_K Posted November 21, 2018 Share Posted November 21, 2018 I've passed it on to the development so hopefully they can solve the issue Serif Europe Ltd - Check the latest news at www.affinity.serif.com Link to comment Share on other sites More sharing options...
Staff Andy Somerfield Posted November 21, 2018 Staff Share Posted November 21, 2018 Fixed for build 101. Thanks, Andy. Patrick Connor 1 Link to comment Share on other sites More sharing options...
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