Install issues

[Wolfie2]

Ihave now tried to install Affinity Pub on three Win 10 64 bit PCs . Win 10 throws up a security error. However ignoring this Affinity fails to install. I see this is an ongoing problem for many people. Is it time to look elswhere for a Publisher program?. The earlier Beta installed without any problem.

[JFisher]

Hi Wolfie2,

Sorry to hear you've having some installation troubles. Could you please right click the .exe file and check it has a Digital Signature? You can check this in properties. Also, getting the installation log file would be really helpful. 

To do this:

1. Press the Windows Key + R to bring up the Run Dialog and remove any text inside it

2. Drag the downloaded setup file e.g Affinity Publisher Beta - 1.7.0.167 into the Run Dialog window. 

3. After this add /log to so it reads something like C:\Users\jfisher\Desktop\Affinity Publisher Beta - 1.7.0.167/log and then press OK – the installation will start as normal.

4. After the installer fails you can access the install.log file by navigating to %TEMP%/AffinitySetup/ from the Run Dialog. 

5. Once inside this folder you will want to look for the folder with the latest Created/Modified Date

6. Inside that folder you should have two files Setup.log and Install.log - if you only have 1 of these look through the other folders you saw in Step 5 - one of those should have these two files in.

Once you've found the two files could you attach them to this thread please?

[carl123]

14 hours ago, JFisher said:

3. After this add /log to so it reads something like C:\Users\jfisher\Desktop\Affinity Publisher Beta - 1.7.0.167/log and then press OK – the installation will start as normal.

Does the Publisher Beta need this /log setting?

If I use it I get a dialog box effectively saying "invalid option" and I always get a log without it anyway.

I think this /log option is confusing some people and needs clarification.

 

(I'm on Windows 8.0)