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jatclat

Printing is offset 1 cm when printing draft mode

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I’m preparing an A4 landscape project in Photo, to print on an HP Photosmart B110a. A lot of ink is involved and I want to print at least the drafts, possibly the finished product (80 copies), in the printer’s draft mode.

When I print in normal mode all is well. When I change to draft mode the copy prints out a centimetre higher up than it should, so the top gets chopped off and there is blank paper at the bottom. I then change back to normal mode, and it still prints out a centimetre higher up. Closing and reopening the file doesn’t reset it; exiting Photo and reopening it does.

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Hi jatclat :)

Thanks for your report, unfortunately without your printer and software this is hard for us to test. Have you tried printing a different document from another app on the printer in draft mode. This would help eliminate the drivers as the potential issue here, rather than Affinity.

Please try printing, say a Word document in normal mode, then in draft mode. Does the document move here also?

As Affinity uses the Windows default print dialog, we do not change or affect the document in regards to the drivers or the printer options and so this issue may be external.

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Sorry, I should have explained more fully. Yes, I've been using this printer for 7 years, often printing from Word, Acrobat Reader and Page Plus 8, using different settings. I've never had this issue before.

Since this problem arose I've uninstalled and reinstalled printer drivers on 2 different computers. Since sending my earlier request I've had instances of the problem arising when using normal print quality as well as draft, but haven't yet been able to isolate a regular pattern.

What may be relevant is that the document is landscape and the printer has to print portrait, so it has to rotate; and the distance of the unwanted offset seems to tally pretty closely with the margins the printer requires. They are 16 mm for the short trailing edge, 3.3 mm for the others.

I exported the document I'm working on to a png, and tried printing it, again from Af Photo. When I printed landscape the same problem occurred. When I rotated the image and put it onto an A4 Portrait document, it printed okay.

So I can use this as a workaround for the time being, but if you can fix it I'll be grateful.

Your final sentence makes me wonder whether Windows 10, which I'm using, doesn't look after printers that date back to 2011 too well. Would that be a possibility?

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No problem at all, thanks for that.

6 minutes ago, jatclat said:

What may be relevant is that the document is landscape and the printer has to print portrait, so it has to rotate; and the distance of the unwanted offset seems to tally pretty closely with the margins the printer requires. They are 16 mm for the short trailing edge, 3.3 mm for the others.

This certainly sounds as though it may be affecting the print. Under Document>Margins, do you have margins ticked on? Does changing this to off resolve the issue?

7 minutes ago, jatclat said:

Your final sentence makes me wonder whether Windows 10, which I'm using, doesn't look after printers that date back to 2011 too well. Would that be a possibility?

There's always this possibility, as it can be specific to the printers drivers. A quick way of testing this is by opening an image file in Google Chrome (you can use your aforementioned png), then open the System print dialog using Shift+Ctrl+P. This should use the same drivers/settings that Affinity uses. Can you print the image correctly from this window, or does the rotation in the printer preferences dialog also cause the same issue? If so, the problem is driver related, rather than the Affinity app.

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On the first point, I thought about margins and tried with them switched on and off. It made no difference.

On the second point, I'd like to try this but I can't work out how to open an image in Chrome. If you can tell me how, I'll do it. I can tell Chrome to print a web page, and it always prints it in portrait. But an image from my computer, it doesn't want to know.

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I've just got Google Chrome to print out my Google Calendar in landscape, using the Shift+Ctrl+P as advised, and it came out correctly - narrow margins along both long edges.

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Thanks for trying that :) 

Could you please return to Affinity with a document that requires rotation to print, open the Print options and make sure your printer is set to normal mode. Please take a screenshot of the Affinity Print window, including the small preview of the page.

Now change your printer settings to draft, return to the preview window and take another screenshot. Do the preview lines move between the two settings? Could you provide me these screenshots please?

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I now seem to have sorted it. I’m providing details in case they are of help. I hope you don’t feel aggrieved to have spent this time when the solution was to download a different printer driver. I’d never have puzzled it out without your help.

I was using a Windows printer driver. The driver on the CD that came with the printer refuses to do a second installation (which is annoying because having multiple installations bypasses the long wait while an unprinted document gets cancelled.)

I went the the HP website and downloaded theirs. It’s not without its own problems. Sections didn’t print out. They related to some pngs I had created, so I re-did them. More disappointing, the HP driver is half in English and half in Chinese. The drop-down box for choosing between best quality, normal and draft has no text in it, and I only know how to select the right one by trial and error. But that’s my problem, not yours.

I attach the two images requested.

With the Windows printer driver, the following is happening.

It is definitely set to A4 paper.

I now get the offset when I set the Print Properties/Quality setting to Better (as well as Draft). With a bit of experimenting I found that the difference in the Preview boxes does not simply reflect whether I've set Quality to Better or Draft. I was leaving Paper Size at Defined By Driver: underneath it had Width 210 mm and Height 297 mm. so that seemed okay. The Preview box was always as shown in PhotoA4PrintDlg2.jpg. I now realise that this was indicating that the printing would be offset.

So I changed the Paper Size to A4, and then got the preview as in PhotoA4PrintDlg1.jpg, which I take to be the desirable one. However, clicking Print at this stage still produced an offset printout. Moreover, every time I changed the Properties/Quality Settings setting, the preview automatically reverted to the one as in PhotoA4PrintDlg2.jpg.PhotoA4PrintDlg1.jpg.4ca2a435e9239271b17225c382ba71ee.jpg

PhotoA4PrintDlg2.jpg

 

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