Trev B Posted October 29, 2018 Share Posted October 29, 2018 Hi, I recently purchased a new desktop computer and attempted to download my purchased version of Affinity Photo. The app downloads ok but when I attempt to install I encounter the dialogue box telling me I need to install Microsoft.net. I install .net and have tried both the yes and no option with regard to saving any open programs, net installs then nothing happens. When I the try to install affinity again and the whole process of the net thing starts again. Can anyone advise please? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 29, 2018 Staff Share Posted October 29, 2018 Hi Trev B Sorry to hear you're having trouble, could you please try closing the Affinity Installer, installing the .NET framework from the following link, restarting your PC and then trying the Affinity Install again? https://www.microsoft.com/net/download/dotnet-framework-runtime Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Trev B Posted October 29, 2018 Author Share Posted October 29, 2018 Hi, Dan C, thank you for your swift reply. I tried your suggestion and it looks like the problem is with my computer. It's telling me that the Net version Affinity requires can't be installed on this computer. I will investigate the trouble shooter on the net website and try to solve the problem from there. If you have any further suggestions following my information, anything will be greatly appreciated? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 30, 2018 Staff Share Posted October 30, 2018 Thanks for trying that Trev. Could you confirm what operating system your computer is running? Is it 32bit or 64bit please? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Trev B Posted October 30, 2018 Author Share Posted October 30, 2018 Hi, Dan C, Windows 64b. Quote Link to comment Share on other sites More sharing options...
Alfred Posted October 30, 2018 Share Posted October 30, 2018 Are you on Windows 10, Trev? And if so, have you installed version 1809 (the October 2018 update)? If you’re not sure which Windows version you’re using, you can check with the ‘winver’ command: hold down the Windows key, press and release the R key, type winver into the box and then press the ‘OK’ button. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Trev B Posted October 30, 2018 Author Share Posted October 30, 2018 Hi, Alfred, As usual your suggestion worked. I downloaded the October update and Affinity is downloading as I am replying. I just wish to say how delighted I am to see you on the Affinity forum your help an assistance on PP-9 has been invaluable to me, I will be forever in your debt. Kind regards Trev B Alfred 1 Quote Link to comment Share on other sites More sharing options...
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