Installation of Designer under Parallels

[Brads]

Hi,  I have a windows version of Designer purchased last January.   I subsequently have been running it under Parallels on an iMac but recently had to upgrade Parallels and reinstall Windows.  When I try to reinstall Designer I just get the message "Affinity Installer has stopped working".  I am running macOS 10.13.6 and a trial version of Parallels 14.   Any thoughts as to why and what can I do about it?

Thanks

Bryan

[stokerg]

Hi Brads and Welcome to the Forums,

Can you follow the steps on this link to generate a couple of log files and then upload them here  

This should help us see why it's failing and offer a solution  

[Brads]

Thanks for this, but I am having difficulty generating the log files.  If I drag the installation file into the run dialog box, without appending /log (presumably to generate the log files) the installation begins to run but then gives me the message "Affinity Installer has stopped working" again.  When I append the /log to the path name it tells me "Windows cannot access.  ........affintiy-designer-1.6.5.135.exe/log".

I am working on an iMac under a trial version of Paralles 14.

 

Thanks

[stokerg]

7 minutes ago, Brads said:

affintiy-designer-1.6.5.135.exe/log

Hi Brads, 

You just need to put a space after the .exe and then /log in the above command.  So, in the run box it should look like this:

<location of download>\affinity-designer-1.6.5.135.exe /log

[Brads]

Not sure if that worked as it generated a dialog box with the message   Options:  /help. show this message.   /extract Create MSI for silent installation.  However it seems that some log files were generated earlier which I have uploaded to dropbox for you.

Thanks

Bryan

[stokerg]

Hi Bryan,

Thanks for the log files.  It seems to have failed trying to access the registry, can you just try right clicking on the download for Affinity and selecting 'Run As Administrator' to see if that gives it the needed permission to run. 

Also you are running a 64bit version of Windows?  Just the Affinity apps will only work on a 64bit version of Windows.

[Brads]

Ah - that must be it.  I m running a 32 bit version of Windows 7.  The previous version must have been a 64 bit version.  I will try and sort this out and see if that solves the problem.

Thanks for your help.