View Tool Stuck

[swans290]

Under certain circumstances, I work on a document and the View Tool (the hand) will not release and allow the selection of any other tool, whether I try to use the cursor to select a new tool or use a keyboard shortcut. I believe this happens mostly after placing a document without using the picture frame of place image tool before selecting "place" from the menu. The symptom persists even after deleting the placed images, making the document unusable.

[Old Bruce]

I have experienced this sort of behaviour with various software over the years. Can you use your keyboard to switch focus to another application/program? That usually clears it up for me. Then just to clear the accumulated  crud out I save, quit and reopen.

[swans290]

Sometimes those steps make a difference, but sometimes the problem is incredibly persistent, much more so than the intermittent occurrence with other software. I held off reporting the behavior until I had it happen several times. I'm trying to follow up by seeing if I can consistently force the problem and see if it's tied to a specific operation or file type and will post updates.

[Old Bruce]

Okay, keep us posted. How large is the file size, for me larger files open anywhere on the computer would cause that sort of problem so keep that in mind while you work on it.

[swans290]

Good questions. The file sizes are quite small, as I am only testing the program specifically to find its bugs and shortcomings. I'm deliberately working with a variety of Illustrator ai and eps files and parts originated in Publisher since that will be a common set of working conditions, especially when transitioning existing projects or clients. I also plan to see if linking and embedding results in differences in behavior. (Overall, I'm impressed so far with the program, but beta testing is beta testing after all)

[Chris_K]

Hi swans290

I've not been able to get stuck in any tools with the place image. There is a known issue where  you can get stuck when using the keyboard shortcuts to enter the tool and you release the shortcut in a certain order

Cheers

[swans290]

Thanks for the followup. I've been trying to recreate the problem this morning: placed ai, svg and eps files of varying sizes, created text, shapes and objects using the internal tools, filtered, and finally got the problem to randomly occur again (I know how software engineers love the random bug). Here are a few more details: the symptom locks to the file, if a different document is also open, that document retains normal behavior while the problem document continues to lock to the hand tool. Saving the problem document, closing it and re-opening it usually clears the issue. Unfortunately, since the problem does clear, I can't really attach a file that will demonstrate what is happening. I did also attempt to create a problem using keyboard shortcuts but to no avail (good news, eh?).

Not complaining, just trying to help debug (I support production hardware and software at the University level and am trying to find reliable alternatives to the Adobe stranglehold on the print production market. Graduating students can at least be advised regarding tools that might help them as freelancers without ending up in eternal servitude to the Adobe system of licensing and pricing).