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PDF EXPORT ERROR. endless calculating..


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Which Operating System are you on?

Which version of Affinity Designer  are you using?

Have you rebooted the system?

I can export that file as PDF: 1.pdf

iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9  
B| (Please refrain from licking the screen while using this forum)

Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions

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  • Staff

Hi namguni :)

Could you please provide a screenshot of your export options under 'More...'?

I too am able to export the PDF using the PDF (for export) preset.

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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21 hours ago, Dan C said:

Hi namguni :)

Could you please provide a screenshot of your export options under 'More...'?

I too am able to export the PDF using the PDF (for export) preset.

"PDF(for print)" is also "calculating..." is not end.

After "EXPORT" , alert "the file could not be created".

can't solve it?

calculating-01.png

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You can try resetting the User Defaults...

Launch the app with (ctrl) held down until the Clear User Data window appears Leave only Clear User Defaults checked then press Clear

 

571901111_ClearUserData.png.1c82d347f77832cbeb116cbc0a8e7ad6.png

iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9  
B| (Please refrain from licking the screen while using this forum)

Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions

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  • 3 months later...
  • Staff

Hi martin22,

Welcome to the forums :)

Could you please provide a copy of your .afdesign file here, so I can test this on my end? What PDF export settings are you using?

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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Hello all, I´ve got the same problem with the same features, already shown in the pictures from the others and the alarm, too. ("File could not be created..") PDF-export doesn´t running on my PC. Other files are no problem.  My version is the same as Namguni´s and I´m using it with Win 10. 

I´ve done a reset/deleting of the User Data and the File Export Presets, but the problem stays.........  

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  • Staff

Thanks for that Martin, I've attached some .reg files which will create a log when you try and export to PDF. Please close Affinity, then follow the instructions below -

1. Create a folder called 'temp' on the root of your C:\ drive so you have C:\Temp\
2. Run 'PDFLibLogging.reg' - this will insert a registry entry that enables logging for PDFLib
3. Run Affinity and export to PDF
4. Go to C:\Temp\ and view the PDFlib.txt file to see the log. (Please upload this log file to your reply)
5. Run 'PDFLibLoggingRemove.reg' to remove the logging as this can cause slowdown and crashes if the C:\Temp file is removed.

_______________________________________________________________________________________________________________________________

Hi seastar708,

Welcome to the forums :)

Can you please follow the above instructions and provide a copy of the log file that is created?

PDFLibLoggingRemove.reg

PDFLibLogging.reg

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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  • Staff

Thanks for that martin22 :)

The log shows a conflict with the font Dummies.ttf, this has been reported before at the below thread -

 

Please close Affinity, delete the aforementioned font in C:\Windows\Fonts and then try to re-export the file. If it fails again, please re-enable the pdflib log, as there may be multiple fonts causing the conflicts.

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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