ospear Posted October 9, 2018 Share Posted October 9, 2018 When I go to open a previously saved file from Publisher it crashes straight away I have attached the file can you open it your end? (See Attached File) Also I got this message about windows? (See Attached Image) AP Test.afpub Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 10, 2018 Staff Share Posted October 10, 2018 Hey ospear, It's crashing for me too. I'll pass this to the developers. What kind of content is in the document? How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
verenatam Posted October 10, 2018 Share Posted October 10, 2018 The same here. Tired several times, with multiple backed-up files. Whenever I try to open one of them, the Program crashes. Tried to have a colleague open them on his computer – the same thing happens. The file contained 2 master pages (cover+spread master), and about 5 layout pages, some text styles, color palette, made use of 2 different fonts. Link to comment Share on other sites More sharing options...
Staff MEB Posted October 10, 2018 Staff Share Posted October 10, 2018 Hi verenatam, Welcome to Affinity Forums Do you mind attaching/uploading your file too for checking? It may be caused by something else (or the same issue). A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
verenatam Posted October 10, 2018 Share Posted October 10, 2018 Find attached. Link to comment Share on other sites More sharing options...
verenatam Posted October 10, 2018 Share Posted October 10, 2018 2 hours ago, MEB said: Hi verenatam, Welcome to Affinity Forums Do you mind attaching/uploading your file too for checking? It may be caused by something else (or the same issue). find attached. Let me know. Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 10, 2018 Staff Share Posted October 10, 2018 2 minutes ago, verenatam said: Find attached. 181009_Studie_Druckvorlage_NEU 2.afpub I'm not sure if there's an issue with the link but I'm getting a 'Sorry, there is a problem' when I click the file to download it. Is it a CMYK document? How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
verenatam Posted October 10, 2018 Share Posted October 10, 2018 find attached. let me know - thanks. Link to comment Share on other sites More sharing options...
verenatam Posted October 10, 2018 Share Posted October 10, 2018 3 minutes ago, Chris B said: I'm not sure if there's an issue with the link but I'm getting a 'Sorry, there is a problem' when I click the file to download it. Is it a CMYK document? It should be a CMYK document, yes. Can you try the last one I’ve uploaded please? Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 10, 2018 Staff Share Posted October 10, 2018 It's working now—I'm not sure what was happening before. MEB has logged it for you. I've had a few CMYK documents from users that seem to crash the app so I've asked if there's something we need to know about. How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
verenatam Posted October 10, 2018 Share Posted October 10, 2018 I see, thanks. If you don’t mind, would you please delete for me the docs I’ve uploaded so far from the public forum? Thanks! Link to comment Share on other sites More sharing options...
Staff MEB Posted October 10, 2018 Staff Share Posted October 10, 2018 Docs deleted per your request. I believe you can also do so editing your post and removing the links/files. A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
ospear Posted October 10, 2018 Author Share Posted October 10, 2018 Hi Chris, The file contains a PNG file with transparency a Vector Logo which I copy and pasted into Publisher from AF Designer 1 Master Page with header and footer and 2 other pages with text that I had copied and pasted in from a PDF file. and it in working CMYK, thanks for logging it with the devs. When I think about it it now Chris it started to miss behave after a pasted text from the PDF file into a Publisher text frame. I then saved it and thats when I couldn't re-open it. Link to comment Share on other sites More sharing options...
verenatam Posted October 10, 2018 Share Posted October 10, 2018 2 minutes ago, MEB said: Docs deleted per your request. I believe you can also do so editing your post and removing the links/files. I tried but for some reason, it didn’t work. Anyways thanks again for the support. Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 10, 2018 Staff Share Posted October 10, 2018 Hi guys, Dev believe they have identified the cause and we're trying to get a recipe for them. They have asked if any of you need these files as they should be able to recover them—or are they just test documents? How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
verenatam Posted October 10, 2018 Share Posted October 10, 2018 8 minutes ago, Chris B said: Hi guys, Dev believe they have identified the cause and we're trying to get a recipe for them. They have asked if any of you need these files as they should be able to recover them—or are they just test documents? I would actually be happy to have it recovered. Thank you Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 10, 2018 Staff Share Posted October 10, 2018 8 minutes ago, verenatam said: I would actually be happy to have it recovered. Thank you I've requested it for you. I'll send you a private link once I get it How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
ospear Posted October 10, 2018 Author Share Posted October 10, 2018 Hi Chris, same here, I would like to have it recovered to I love Affinity Publisher, cant wait to purchase it when it goes live! Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted May 31, 2019 Staff Share Posted May 31, 2019 Whilst these particular very broken documents will still crash, we believe the cause of these has now been dealt with during the developement cycle - certainly there have been no further documents to development with the issue since November. Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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