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Hi, Lee. Thank you for replying.

The Affinty Photo file size is 307,886 KB. Version 1.6.5.135.

Laptop specs:

HP Envyx360, Windows 10

8th gen Intel Core i7-8550U

Processor 1.8GHz

1 TB Hard drive

16GB DDR4 SDRAM

15.6” diagonal Full HD IPS LED Display

HP IR Camera

WLAN & Bluetooth

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Thanks for confirming the spec of your system. You could try doing a clean boot of Windows, this ensures nothing else running could be interfering or stopping the installation. You can also try creating a new Admin user account in Windows and then running the setup for Affinity Photo after a reboot.

If you have access to another Windows machine you could try the installation as a test.

I've also checked the setup log files and they don't narrow down the cause of the installation issue.

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  • 11 months later...

hi Lee,

can you help me too ?..I download the affinity photo 1.7.3 and installed, but it said setup failed. I run windows 7 pro, with 2gb ram and 120gb hardisk..old enough I know, but Iam still using it with my affinity designer..I already attach two files from my affinity temp folder..thanks

Setup.log

SetupUI.log

Edited by nonnamanis
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7 hours ago, nonnamanis said:

can you help me too ?..I download the affinity photo 1.7.3 and installed, but it said setup failed. I run windows 7 pro, with 2gb ram and 120gb hardisk..old enough I know, but Iam still using it with my affinity designer..I already attach two files from my affinity temp folder..thanks

Setup.log

SetupUI.log

Your logs indicate that the downloaded file is corrupt: Error: The cabinet file 'Main.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

First, please rename the installer .exe file you downloaded and save it in case Serif wants to look at it. @Lee D or one of the other staff can provide information on where to upload it if they're interested.

Next, try downloading again and compare the file sizes of the original and new downloads. Then see if the new one works better. If not, you might try downloading with a different browser.

-- Walt

Windows 10 Home, version 20H2 (19042.685),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop (2021-04-06):  32GB memory, Intel Core i7-10750H @ 2.60GHz
, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU
Affinity Photo 1.9.2.1035 and 1.9.4.1048 Beta   / Affinity Designer 1.9.2.1035 and 1.9.4.1048 Beta  / Affinity Publisher 1.9.2.1035 and 1.9.2.1024 Beta

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18 minutes ago, walt.farrell said:

Next, try downloading again and compare the file sizes of the original and new downloads. Then see if the new one works better. If not, you might try downloading with a different browser.

If the downloaded installer file is corrupt or incomplete it won’t have a valid digital signature.

 

Alfred online2long.gif
Affinity Designer/Photo/Publisher for Windows 1.9.2 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.9.2 • Designer for iPad 1.9.2 • iPadOS 14.4.2 (iPad Air 2)

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16 hours ago, walt.farrell said:

Your logs indicate that the downloaded file is corrupt: Error: The cabinet file 'Main.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

First, please rename the installer .exe file you downloaded and save it in case Serif wants to look at it. @Lee D or one of the other staff can provide information on where to upload it if they're interested.

Next, try downloading again and compare the file sizes of the original and new downloads. Then see if the new one works better. If not, you might try downloading with a different browser.

thanks walt.farrell..problem solved.

I downloaded again and install it..and everything worked like a charm ....

16 hours ago, Alfred said:

If the downloaded installer file is corrupt or incomplete it won’t have a valid digital signature.

 

thanks alfred, everything ok right now.. indeed my first installer file didn't have a valid digital signature, so it won't install correctly...

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  • 6 months later...

For everybody who has this Problem:

Use the ProcessExplorer (procexp64.exe) from the SysinternalsSuite to find out which process blocks the "Photo" folder.

1. Start the ProcessExplorer and search (Cntrl+F) for "photo".

2. Check in the list which process blocks "C:\Program Files\Affinity\Photo" folder.

3. Exit the program or use ProcessExplorer to kill the process.

Restart setup program, enjoy.

 

 

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21 minutes ago, slabbi said:

For everybody who has this Problem:

Use the ProcessExplorer (procexp64.exe) from the SysinternalsSuite to find out which process blocks the "Photo" folder.

1. Start the ProcessExplorer and search (Cntrl+F) for "photo".

2. Check in the list which process blocks "C:\Program Files\Affinity\Photo" folder.

3. Exit the program or use ProcessExplorer to kill the process.

Restart setup program, enjoy.

 

 

It sounds like you've had the problem, and resolved it that way. If so, can you tell us what process you had to kill?

-- Walt

Windows 10 Home, version 20H2 (19042.685),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop (2021-04-06):  32GB memory, Intel Core i7-10750H @ 2.60GHz
, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU
Affinity Photo 1.9.2.1035 and 1.9.4.1048 Beta   / Affinity Designer 1.9.2.1035 and 1.9.4.1048 Beta  / Affinity Publisher 1.9.2.1035 and 1.9.2.1024 Beta

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Well, it is not always the same process, that's why the problem is so hard to identify.

After windows has been restarted you can usually update Affinity Photo without any problems.

After some time some processes seem to "hijack" the folder (or maybe all folders containing "Photo" or something similar in the name).

On my system it is BrCtrlCntr.exe (Brother ControlCenter 4) in 90% of all cases but not always. On other systems I found other processes in the past.

image.png.2e82ab24ad744ccfb56cb0a898fad4c8.png

The problem with the setup program is, that is removes in a first pass all files (which succeeds), then removes the installation folder ("Photo") and in a second pass installs the new files.

The problem is that removing the folder does not work, instead you will get an error message.

The problem can be solved by Affinity quite simply: Either they do not try to remove the installation folder OR they _try_ to remove the folder and when this fails they ask the user if the certain process should be killed (this is done by several programs because that problem is not so uncommon on windows systems).

Edited by slabbi
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  • 3 weeks later...

please help me, it is the same case so i tried to reboot method and creating an admin account. and it did run for like 1 sec then stops. 

i did check my task manager but there's no affinity program running, and my laptop met all the requirements needed.

but i can run my affinity designer properly.

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19 minutes ago, Kelvin.andrean said:

please help me, it is the same case so i tried to reboot method and creating an admin account. and it did run for like 1 sec then stops. 

i did check my task manager but there's no affinity program running, and my laptop met all the requirements needed.

but i can run my affinity designer properly.

Welcome to the Serif Affinity forms, Kelvin.

The suggestions in the FAQ should prove helpful:

 

-- Walt

Windows 10 Home, version 20H2 (19042.685),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop (2021-04-06):  32GB memory, Intel Core i7-10750H @ 2.60GHz
, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU
Affinity Photo 1.9.2.1035 and 1.9.4.1048 Beta   / Affinity Designer 1.9.2.1035 and 1.9.4.1048 Beta  / Affinity Publisher 1.9.2.1035 and 1.9.2.1024 Beta

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2 hours ago, Kelvin.andrean said:

well i was able to complete the setup, but there is no photo.exe file

Providing the Setup.log and SetupUI.log files would be helpful. The FAQ above provides instructions for doing that.

-- Walt

Windows 10 Home, version 20H2 (19042.685),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop (2021-04-06):  32GB memory, Intel Core i7-10750H @ 2.60GHz
, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU
Affinity Photo 1.9.2.1035 and 1.9.4.1048 Beta   / Affinity Designer 1.9.2.1035 and 1.9.4.1048 Beta  / Affinity Publisher 1.9.2.1035 and 1.9.2.1024 Beta

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4 minutes ago, Kelvin.andrean said:

Thanks. According to the log the setup failed. I think you should uninstall Photo and try again. Perhaps use the Microsoft Uninstall Troubleshooter mentioned in the Setup Failed FAQ article first.

-- Walt

Windows 10 Home, version 20H2 (19042.685),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop (2021-04-06):  32GB memory, Intel Core i7-10750H @ 2.60GHz
, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU
Affinity Photo 1.9.2.1035 and 1.9.4.1048 Beta   / Affinity Designer 1.9.2.1035 and 1.9.4.1048 Beta  / Affinity Publisher 1.9.2.1035 and 1.9.2.1024 Beta

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  • 7 months later...
38 minutes ago, leahjadepenrose said:

Hi, I just downloaded Affinity Photo 1.8.5 and tried to install but every time I do it it says ‘setup failed’. I have read through previous chats and I have done a clean reboot but still not working. Can somebody please help me? 

Welcome to the Serif Affinity forum.

What do your setup log files show? (Instructions above.)

-- Walt

Windows 10 Home, version 20H2 (19042.685),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop (2021-04-06):  32GB memory, Intel Core i7-10750H @ 2.60GHz
, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU
Affinity Photo 1.9.2.1035 and 1.9.4.1048 Beta   / Affinity Designer 1.9.2.1035 and 1.9.4.1048 Beta  / Affinity Publisher 1.9.2.1035 and 1.9.2.1024 Beta

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  • 3 months later...
On 5/2/2020 at 5:24 PM, slabbi said:

After some time some processes seem to "hijack" the folder (or maybe all folders containing "Photo" or something similar in the name). On my system it is BrCtrlCntr.exe (Brother ControlCenter 4) in 90% of all cases but not always. On other systems I found other processes in the past.

Many Thanks! - I found it was exactly the same process on my system. I just "closed" the "Brother Control Centre 4" software from the system tray and the installation worked after that (installing Designer 1.9.2 on Win 7 Pro). The "restart" option probably wouldn't help in this case as this app is set to automatically load on boot-up, not that I tested it. It's probably worth closing any auto-start utilities before installation.

Windows 7 & 10 64-bit, Dual Xeon workstation(s) 64gb RAM, and single i7 laptop 32gb RAM

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On 5/2/2020 at 8:24 AM, slabbi said:

Well, it is not always the same process, that's why the problem is so hard to identify.

After windows has been restarted you can usually update Affinity Photo without any problems.

After some time some processes seem to "hijack" the folder (or maybe all folders containing "Photo" or something similar in the name).

On my system it is BrCtrlCntr.exe (Brother ControlCenter 4) in 90% of all cases but not always. On other systems I found other processes in the past.

image.png.2e82ab24ad744ccfb56cb0a898fad4c8.png

The problem with the setup program is, that is removes in a first pass all files (which succeeds), then removes the installation folder ("Photo") and in a second pass installs the new files.

The problem is that removing the folder does not work, instead you will get an error message.

The problem can be solved by Affinity quite simply: Either they do not try to remove the installation folder OR they _try_ to remove the folder and when this fails they ask the user if the certain process should be killed (this is done by several programs because that problem is not so uncommon on windows systems).

Thanks - I've added this info to the following post:

 

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