GhoulyBot Posted October 3, 2018 Share Posted October 3, 2018 Hello, I just got a new computer. I bought affinity designer and affinity photo for my pc (64gb Windows 10). I have installed both, and when I put in my product keys for both software(s) i get this message: The product key is valid, but there was an error writing the license file to the following location: C:\ProgramData\Affinity\Photo\1.0, and basically the same message for designer. It is not letting me go any further than this step. I have put in my correct email address as well as the correct product key and I get this message every time. Quote Link to comment Share on other sites More sharing options...
Dan C Posted October 4, 2018 Share Posted October 4, 2018 Hi GhoulyBot, Welcome to the forums Sorry to hear you're having trouble! If possible, could you upload a screenshot of the error message you're seeing? This isn't one I've heard of before. Secondly, please navigate to C:\Program Files\Affinity\Affinity Photo and check if there's a file called 'license.xml'. If so, please delete this file and try running the program again. Quote Link to comment Share on other sites More sharing options...
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