Affinity Photo Help Search Doesn't Work

[TomHu]

Hi, I'm new to Affinity Photo, so I need to use Help a lot right now. I am accessing it from the Help menu, then choosing the "Affinity Photo Help" option in that menu.

However, the search option in the Help window turns up nothing useful when I search for obvious terms like guides, ruler, grid, etc. Instead I see help topics for other applications. For example, I searched for "guides" in the Help window and got this: 

And when I click on the one result it found, I get this: 

Basically, nothing. The only way I can find any help topics is to manually find a related topic in the table of contents, which is slow. 

Why does the search function in the Help file for Affinity Photo not work? Is this a bug in macOS or the AP help file? 

[Lee D]

This is logged with our developers to resolve, have you recently upgraded to Mojave?

[TomHu]

9 hours ago, Lee D said:

This is logged with our developers to resolve, have you recently upgraded to Mojave?

Thanks! Yes, I have upgraded to Mojave. 

[Lee D]

It seems to be affecting Mojave users as i believe some other apps have the same issue, our developers are looking into it.

[TomHu]

Okay, thanks, Lee. I'm hoping this can be fixed soon, I'm finding it a bit frustrating trying to learn all the features of Affinity Photo without having any help to reference, and having to ask some really basic questions here in the forum as a result. 

[MEB]

Hi TomHu,
Until this gets fixed you can use the online Help to keep learning/checking the help.

 

[TomHu]

1 hour ago, MEB said:

Hi TomHu,
Until this gets fixed you can use the online Help to keep learning/checking the help.

Fantastic! That's a huge help, thanks! 

[Patrick Connor]

9 minutes ago, TomHu said:

Fantastic! That's a huge help, thanks! 

Except that searching for "Guides" (and many other things) in the online Affinity Photo help gives the wrong results too, missing the whole dedicated section but for a different reason!! I am reporting this to the documentation team 

[TomHu]

22 minutes ago, Patrick Connor said:

Except that searching for "Guides" (and many other things) in the online Affinity Photo help gives the wrong results too, missing the whole dedicated section but for a different reason!! I am reporting this to the documentation team 

You're right! A page on Dynamic Guides appears in the search results for "guides," but the dedicated Guides section is missing from the search results.

Also, there's no way to get back to the Home page of Help, or to do another search. 

Also 2: I need a magnifying glass to read that table of contents, so tiny! 

Thanks!

[Roger C]

31 minutes ago, Patrick Connor said:

the online Affinity Photo help gives the wrong results too, missing the whole dedicated section but for a different reason!! I am reporting this to the documentation team 

Thanks, Patrick.

That search engine is......at best....shall we say.....rather.....

inadequate.

[R C-R]

13 hours ago, Lee D said:

It seems to be affecting Mojave users as i believe some other apps have the same issue, our developers are looking into it.

It seems to be working OK in High Sierra:

However, sometimes it takes a while to update from the 'more on the web' message. Updating is indicated by a thin, hard to see blue line just below the header section that grows from left to right like a very thin progress bar.