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Affinity Photo won't quit or even force quit


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  • Staff

Hi Christopher O'Toole,

Welcome to the forums :) Firstly, allow me to apologise for the delayed response. 

Could you please confirm your PC specs, including the OS you're running and the model of camera your RAW file originates from?

Does the crash error message ever appear, or does the program simply hang?

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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What happens if you run the task manager (or the Mac equivalent) at the same time. It helps if you have them both in non-overlapping windows.

John

Windows 10, Affinity Photo 1.10.5 Designer 1.10.5 and Publisher 1.10.5 (mainly Photo), now ex-Adobe CC

CPU: AMD A6-3670. RAM: 16 GB DDR3 @ 666MHz, Graphics: 2047MB NVIDIA GeForce GT 630

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  • 2 weeks later...

Sometimes  quitting from Activity Monitor seems to do the trick.

  1. Start Activity Monitor: (⌘ + Space then type "Act" and press enter)
  2. Look for Affinity Photo in the List or just type "aff"  in the search bar (top right) to narrow the list.
  3. Double-Click Affinity Photo 
  4. In the window that pops up Click on the Quit button

iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9  
B| (Please refrain from licking the screen while using this forum)

Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions

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  • Staff
On 10/14/2018 at 9:39 PM, Christopher O'Toole said:

.CR2 files from a Canon Rebel SL2 D200

These aren't supported by the Serif Labs RAW engine and may be what's causing the crashing. Could you please switch to Apples Core RAW engine by selecting the Assistant Manager, then Develop Assistant and change the RAW engine dropdown;

762696fca936f9ef63345c4e0c1ea892.gif

It may also help to change your Display in settings, open Affinity Photo>Preferences>Performance and change the Display dropdown to Metal.

Let me know if either of these help!

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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