FeliciaM Posted September 28, 2018 Share Posted September 28, 2018 Aff. Photo v1.6.7 apparently allows to open .HEIC files. Strangely enough some can be opened and others not. I cannot see why anything in these files would be different. This makes me wonder: - is Aff. Photo for Mac v1.6.7 supporting HEIC for 100%? - what could be the reason some of these HEIC are not recognized and the following message is shown: "Failed to open file. This file type is not supported." Thanks for your help! file_recognized.HEIC file_not_recognized.HEIC Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted September 28, 2018 Staff Share Posted September 28, 2018 Hi @Felicia, Welcome to the forums. We do not support HEIC on the desktop builds. Have a look at this workaround: On 7/2/2018 at 11:00 AM, MEB said: Hi JDub, Welcome to Affinity Forums The desktop versions of Affinity Designer and Photo still cannot open HEIC/F files directly. One way you can work around this is to add the HEIC file to Apple Photos, then go to menu Image ▸ Edit With ▸ Affinity Photo (the file will be sent as a TIFF for editing in Photo) or alternatively (still in Apple Photos with the HEIF file selected) go to menu File ▸ Export ▸ Export 1 Photo... and select the format you want. You can then open the exported file directly from Affinity. Thanks, Gabe. Quote Link to comment Share on other sites More sharing options...
FeliciaM Posted September 28, 2018 Author Share Posted September 28, 2018 Thx so much for your very swift reply Gabriel! Thx also for the workaround! Is there any timeline when full HEIC support would be foreseen for the desktop versions? Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted September 28, 2018 Staff Share Posted September 28, 2018 I'm afraid no. We do not have an ETA Sorry Quote Link to comment Share on other sites More sharing options...
FeliciaM Posted September 28, 2018 Author Share Posted September 28, 2018 OK, really hope it will come in your next version Thx! Quote Link to comment Share on other sites More sharing options...
AlaskanDruid Posted September 30, 2018 Share Posted September 30, 2018 (edited) Me too.. It would nice if the photo editor supports photo formats that's been out for over a year. Edited September 30, 2018 by AlaskanDruid referenced wrong software g01d10x 1 Quote Link to comment Share on other sites More sharing options...
SanMiguel Posted November 24, 2019 Share Posted November 24, 2019 Any news on when this format will be added? I now get tons of heic photos from iOS users and would like o avoid using 3rd party converters. Quote Link to comment Share on other sites More sharing options...
Geoff777 Posted November 24, 2019 Share Posted November 24, 2019 I just opened an HEIC file in AP, and also placed an HEIC within it. Did not see any ability to export as HEIC. Using a Mac. Quote Link to comment Share on other sites More sharing options...
SanMiguel Posted November 24, 2019 Share Posted November 24, 2019 My Windows 10 version 1.7.3 says: Failed to open, the filetype is not supported. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 24, 2019 Share Posted November 24, 2019 36 minutes ago, SanMiguel said: My Windows 10 version 1.7.3 says: Failed to open, the filetype is not supported. What version of Windows 10 are you using? Recent versions should have HEIF support already installed, but older ones may need you to install an additional package, as mentioned here:https://www.windowscentral.com/how-open-heic-and-hevc-files-windows-10s-photos-app Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
SanMiguel Posted November 24, 2019 Share Posted November 24, 2019 29 minutes ago, walt.farrell said: What version of Windows 10 are you using? Recent versions should have HEIF support already installed, but older ones may need you to install an additional package, as mentioned here:https://www.windowscentral.com/how-open-heic-and-hevc-files-windows-10s-photos-app Sorry for being imprecise: On my Windows 10 Pro version 1903 build 19025.1051 I am using Affinity Photo version 1.7.3.481. When I try to open an heic file in Affinity Photo it says: Failed to open file, the file type is not supported. I know that Windows supports this format, but this was not what I am asking for. I would like to know when Affinity Photo supports this file format and I can stop to use 3rd party tools for conversion? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 24, 2019 Share Posted November 24, 2019 4 minutes ago, SanMiguel said: I know that Windows supports this format, but this was not what I am asking for. I would like to know when Affinity Photo supports this file format and I can stop to use 3rd party tools for conversion? My impression has been that Affinity Photo on Windows already supports HEIC, but that it is dependent on some Windows support, too. And, for example, I can open the single-image examples from https://newsgroup.xnview.com/viewtopic.php?t=32568 using either version 1.7.3 or the 1.8 beta of Affinity Photo. If your version of Windows can open those, but your version of Affinity Photo can't, then something is wrong. If your version of Photo can open those, but not the files you're trying to open, then perhaps you have one of the HEIF formats that is not supported yet. HEIF is not a single format, from what I've seen, but a family of formats. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
SanMiguel Posted November 24, 2019 Share Posted November 24, 2019 3 minutes ago, walt.farrell said: My impression has been that Affinity Photo on Windows already supports HEIC, but that it is dependent on some Windows support, too. And, for example, I can open the single-image examples from https://newsgroup.xnview.com/viewtopic.php?t=32568 using either version 1.7.3 or the 1.8 beta of Affinity Photo. If your version of Windows can open those, but your version of Affinity Photo can't, then something is wrong. If your version of Photo can open those, but not the files you're trying to open, then perhaps you have one of the HEIF formats that is not supported yet. HEIF is not a single format, from what I've seen, but a family of formats. I can confirm that both, my Windows photo viewer and Affinity Photo can open a test picture 'autumn_1440x960.heic' I downloaded from your examples page. But Affinity Photo cannot open the heic photos my iPhone created. Is that a know issue? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 24, 2019 Share Posted November 24, 2019 4 minutes ago, SanMiguel said: I can confirm that both, my Windows photo viewer and Affinity Photo can open a test picture 'autumn_1440x960.heic' I downloaded from your examples page. But Affinity Photo cannot open the heic photos my iPhone created. Is that a know issue? I'm not sure if it's known, or not. Please provide a sample file from your iPhone. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
SanMiguel Posted November 25, 2019 Share Posted November 25, 2019 Hi Walt, sorry for answering late, but got some friends visiting us yesterday... As I figured out today, I only have these issues on my Surface, on my desktop it's working fine and I can open all my heic photos. Therefore I decided to re-install Affinity Photo on my tablet and what shall I say, its working perfectly fine now. Thank you for your patience and Help, Michael walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 25, 2019 Share Posted November 25, 2019 You're welcome, Michael. I'm surprised that a reinstall of Photo helped, but I'm glad it's fixed. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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