Savingspaces33 Posted September 27, 2018 Share Posted September 27, 2018 I was hoping that after an update, it would be fixed, but it still doesn’t work. Any time I want to use hi res raw files which are 64mp, to do a panorama, or focus merge, the program crashes. Hi res JPEGs work, but i don’t want to use JPEGs. I sent a message also on FB and no one ever replied back. That in itself is very unprofessional in my opinion. I have to tell you, this isn’t how you get customers away from Adobe. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted October 1, 2018 Staff Share Posted October 1, 2018 Hi @Savingspaces33, We would need more details from you: What camera model is it? Have you checked if it is supported by the current iOS version you run? If supported, can you please upload some sample files on our Dropbox account so we can have a look? https://www.dropbox.com/request/oL8rqE1E7rjtvEQpw38c Thanks, Gabe. Quote Link to comment Share on other sites More sharing options...
Savingspaces33 Posted October 1, 2018 Author Share Posted October 1, 2018 Olympus EM5 Mark 2 yes the camera is supported. I will send you more examples like I did nearly a year ago. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted October 2, 2018 Staff Share Posted October 2, 2018 Apple RAW does not support High Res RAW files from your camera, but only 16mp RAW: Not much we can do if the raw engine does not support it. Sorry not a bug. moved to questions. Quote Link to comment Share on other sites More sharing options...
Savingspaces33 Posted October 2, 2018 Author Share Posted October 2, 2018 I’m not sure where you are getting your info, adobe supports hi res files from all 3 cameras: EM5 mark 2, EM1 mark2, PenF. When I use these hi res files in Lr/PS to stitch panoramas or in focus stacking, it works. In fact, it actually worked once in Affinity. Just one time. I stitched 4 photos and worked. But that was the only time. So it is most definitely a bug in your program. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted October 2, 2018 Staff Share Posted October 2, 2018 Just to clarify. Is this issue on the iPad or on the Desktop( Mac or Windows)? The information is from the Apple's website: https://support.apple.com/HT208967 Quote Link to comment Share on other sites More sharing options...
Savingspaces33 Posted October 2, 2018 Author Share Posted October 2, 2018 On an iPad. If I were to import a single hi res raw file from photos to make edits in Affinity, there are no issues. But as soon as I try to import 2 or more hi res raw photos, Affinity simply shots down. Like I said, these raw files are downloaded from my memory card to Apple photo without any issues. Quote Link to comment Share on other sites More sharing options...
Savingspaces33 Posted October 2, 2018 Author Share Posted October 2, 2018 I mean iPad Pro 256gb Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted October 3, 2018 Staff Share Posted October 3, 2018 Thanks for clarifying. The iPad does not support High Res RAW files from your camera. Because we use Apple's RAW engine, there's not much we can do until they fully support it. Sorry. Quote Link to comment Share on other sites More sharing options...
Savingspaces33 Posted October 3, 2018 Author Share Posted October 3, 2018 How can you say that it doesn’t support it? I use it all the time. But don’t take my word for it, check out Tony Northrup’s Review of the iPad, using an em1 mark2 with 80mp raw files. https://youtu.be/TDvsNRa13CI Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted October 3, 2018 Staff Share Posted October 3, 2018 According to Apple, they only FULLY support Olympus OM-D E-M5 Mark II - 16MP RAW format only > https://support.apple.com/en-gb/HT208967 I'm afraid we cannot troubleshoot issues generated by unsupported files. Sorry. The video you mention uses Raw files from E-M10 Mark II, and not the camera you said you use, E-M5 Mark II. Quote Link to comment Share on other sites More sharing options...
Savingspaces33 Posted October 3, 2018 Author Share Posted October 3, 2018 Tony uses an EM1 mark2 in that video. I guess you didn’t watch it. In fact the camera EM1 mark2 is visibly sitting right beside him. Quote Link to comment Share on other sites More sharing options...
Savingspaces33 Posted October 3, 2018 Author Share Posted October 3, 2018 So I just took a hi res shot, look at the exif. Are you still going to say that it is impossible? Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted October 4, 2018 Staff Share Posted October 4, 2018 On 10/2/2018 at 9:38 AM, Savingspaces33 said: adobe supports hi res files from all 3 cameras: EM5 mark 2, EM1 mark2, PenF. Adobe uses their own raw engine, we use Apple's. We cannot guarantee anything for unsupported files. They might work fine, they might partially work, they might not work at all. Quote Link to comment Share on other sites More sharing options...
BiffBrown Posted October 4, 2018 Share Posted October 4, 2018 Sorry to butt-in here, but have you tried converting your RAW files to DNG? I think Adobe's DNG converter is a free download, and is updated on a regular basis. Regards, Biff Quote Link to comment Share on other sites More sharing options...
Savingspaces33 Posted October 4, 2018 Author Share Posted October 4, 2018 10 hours ago, GabrielM said: Adobe uses their own raw engine, we use Apple's. We cannot guarantee anything for unsupported files. They might work fine, they might partially work, they might not work at all. I meant to write Apple. If Apple didn’t support the hi res raw files, it would not download the files. Isn’t that correct? I only shoot raw, and Apple photos never rejected the hi res files. Like I said, once and only once Affinity worked with 3 hi res files when focus stacked. I realize that it doesn’t make sense, but for some reason the program didn’t shot down that one time. If I can import a single hi res file into Affinity from photos, how is that possible? I’m going to send you 3 files for you to try. You let me know please. Try it and see what happens. Btw, if you look up my post history, the last time I enquired about my issues, the answer was that you guys were able to use multiple files. Quote Link to comment Share on other sites More sharing options...
Savingspaces33 Posted October 4, 2018 Author Share Posted October 4, 2018 9 hours ago, BiffBrown said: Sorry to butt-in here, but have you tried converting your RAW files to DNG? I think Adobe's DNG converter is a free download, and is updated on a regular basis. Regards, Biff Thank you. I was hoping to not having to do that. Quote Link to comment Share on other sites More sharing options...
Savingspaces33 Posted October 4, 2018 Author Share Posted October 4, 2018 On 10/1/2018 at 5:49 AM, GabrielM said: Hi @Savingspaces33, We would need more details from you: What camera model is it? Have you checked if it is supported by the current iOS version you run? If supported, can you please upload some sample files on our Dropbox account so we can have a look? https://www.dropbox.com/request/oL8rqE1E7rjtvEQpw38c Thanks, Gabe. I just sent 4 hi res raw files. Try focus stacking them. Quote Link to comment Share on other sites More sharing options...
Savingspaces33 Posted October 5, 2018 Author Share Posted October 5, 2018 On 10/1/2018 at 5:49 AM, GabrielM said: Hi @Savingspaces33, We would need more details from you: What camera model is it? Have you checked if it is supported by the current iOS version you run? If supported, can you please upload some sample files on our Dropbox account so we can have a look? https://www.dropbox.com/request/oL8rqE1E7rjtvEQpw38c Thanks, Gabe. I received a confirmation email from Dropbox and see that the files are jpegs for some reason Quote Link to comment Share on other sites More sharing options...
Savingspaces33 Posted October 5, 2018 Author Share Posted October 5, 2018 Hey Gabriel - the person with accent, who is doing the tutorials for the iPad Pro uses files from his Olympus EM1 mark2 in those videos. If you know how to get in contact with him, you can ask him to do a test. Maybe he can figure it out. In 2018, this shouldn’t happen. Quote Link to comment Share on other sites More sharing options...
Savingspaces33 Posted October 5, 2018 Author Share Posted October 5, 2018 This guy. Or if you give me his info, I’ll get to the bottom of this issue. Quote Link to comment Share on other sites More sharing options...
Savingspaces33 Posted October 5, 2018 Author Share Posted October 5, 2018 Well with a little help, I figured out how to send the raw files. So now you have 2 sets of 4 Quote Link to comment Share on other sites More sharing options...
Savingspaces33 Posted October 5, 2018 Author Share Posted October 5, 2018 Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted October 5, 2018 Staff Share Posted October 5, 2018 14 hours ago, Savingspaces33 said: If I can import a single hi res file into Affinity from photos, how is that possible? Have a look at this video. You cannot import it. It simply opens a black screen. Once again, nothing we can do about it. If you used Photos, that's most likely opening the embedded jpeg, and sending that over. But you cannot open the high res raw files using Apple RAW. Same scenario happens on the Desktop if using Apple RAW in develop assistant. 7 hours ago, Savingspaces33 said: This guy. Or if you give me his info, I’ll get to the bottom of this issue. James won't be able to solve this issue either. Technically speaking, it's not even an issue. It's an unsupported format which does not open - Which is correct and expected. ScreenRecording_10-05-2018 08-27-53.MP4 Quote Link to comment Share on other sites More sharing options...
Savingspaces33 Posted October 5, 2018 Author Share Posted October 5, 2018 (edited) I hear what you saying. Can you explain to me how I was able to send you the orf files from Apple photos to you as an unsupported file? And how do I get these hi res raw files into Lr just fine from photos if it is an unsupported format? Or is Lr lying when it shows raw? Thanks. Edited October 5, 2018 by Savingspaces33 Quote Link to comment Share on other sites More sharing options...
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