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DavidD

Problem when Quitting Affinity Photo

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For the last week or so, whenever I quit Affinity Photo I get an Error message stating:-

"At least one file is currently being opened. Please wait for files to load before quitting application."

Obviously, I am not doing this during opening a file.

Anyway, I hit the OK button and it returns me to the program. The only way to quit AP is to go to Task Manager and close it that way...

Anyone got any suggestions on what could be causing this?

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Hi DavidD,

Could you go to %AppData%/Affinity/Photo/1.0 and zip up the folder and upload the file to here please:

https://www.dropbox.com/request/pKkyphibfflpk9Ow2dij

This is normally caused by a temp file in the 'backup' folder of your AppData. Deleting this and restarting the app should solve the problem, however before you do this could you attach the contents as requested above please? Unfortunately we're not aware what is causing these files to appear - do you remember what you were doing that might have caused it last week?

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On 9/14/2018 at 2:24 PM, Sean P said:

Hi DavidD,

Could you go to %AppData%/Affinity/Photo/1.0 and zip up the folder and upload the file to here please:

https://www.dropbox.com/request/pKkyphibfflpk9Ow2dij

This is normally caused by a temp file in the 'backup' folder of your AppData. Deleting this and restarting the app should solve the problem, however before you do this could you attach the contents as requested above please? Unfortunately we're not aware what is causing these files to appear - do you remember what you were doing that might have caused it last week?

I don't know what files I was using when this started. 

 

Where do I find the AppData folder?

 

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31 minutes ago, DavidD said:

Where do I find the AppData folder?

Hold down the Windows key (i.e. the key with the Windows logo, to the left of the space bar on your keyboard). Press and release the R key to display the ‘Run’ dialog, type or paste %AppData%\Affinity\Photo into the box and click on the ‘OK’ button (or press the Enter key). An Explorer window will open up, showing the contents of the application data folder for Affinity Photo, and you should find a ‘1.0’ subfolder in there.


Alfred online2long.gif
Affinity Designer/Photo/Publisher 1.7.3.481 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.7.3.155 • Designer for iPad 1.7.3.1 • iPadOS 13.2.2 (iPad Air 2)

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Its fine to upload large files to our Dropbox, but if that is because of your internet connection then check the size of the Autosaves folder. If that is large try zipping up the contents without that folder and uploading.

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1 hour ago, Sean P said:

Its fine to upload large files to our Dropbox, but if that is because of your internet connection then check the size of the Autosaves folder. If that is large try zipping up the contents without that folder and uploading.

OK, zip file uploaded...

 

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I am having the same problem. Happened apparently after a PC hang and restart (not due to Affinity). Wish there was an option to ignore and continue. Will try clearing the temp files and see if it fixes it (like it did for DavidD)

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