Mon in Oz Posted September 12, 2018 Share Posted September 12, 2018 Hi I've recently purchased the Affinity Photo Windows version and downloaded it to my PC, however when I try to install it I get a message saying Infinity installer has stopped working. I have Windows 8.1 on my PC. I tried running in in compatibility mode for Windows 8 but got the same message. Any suggestions please? Thanks Monica Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted September 12, 2018 Staff Share Posted September 12, 2018 Hi Mon in Oz and Welcome to the Forums, If you can remove any compatibility settings you have enabled on the download and then see this post if the steps mentioned in that post fail to get Affinity installed, then see this post to generate a log file and send it over via private message to me and i'll be able to help further Quote Link to comment Share on other sites More sharing options...
Mon in Oz Posted September 12, 2018 Author Share Posted September 12, 2018 Hi Thanks for helping. I removed all compatibility settings, then I restarted, then run as Administrator and got to the User Account Control screen and said Yes to allow changes to be made, and then got the Infinity installer has stopped working screen again. I then used the Run Dialog box to try and find the log files for you but it said the folder was empty. Quote Link to comment Share on other sites More sharing options...
jhintak Posted September 12, 2018 Share Posted September 12, 2018 (Private message sent) stokerg 1 Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted September 13, 2018 Staff Share Posted September 13, 2018 21 hours ago, Mon in Oz said: I then used the Run Dialog box to try and find the log files for you but it said the folder was empty. Very odd for there to be no log files and that would point to something stopping our installer before it's even started. Did you follow the steps to generate the log file? As shown in this video? Quote Link to comment Share on other sites More sharing options...
Mon in Oz Posted September 13, 2018 Author Share Posted September 13, 2018 I looked at the video and you are correct - the installer doesn't even start. I never get to that Affinity window box. After I type in the /log and hit Ok, nothing happens. Quote Link to comment Share on other sites More sharing options...
JSmith0006 Posted June 19, 2020 Share Posted June 19, 2020 Did this issue ever get resolved? I'm having the same issue and I can't find any resolutions in the forums. Just a bunch of dead posts. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted June 19, 2020 Share Posted June 19, 2020 6 minutes ago, JSmith0006 said: Did this issue ever get resolved? I'm having the same issue and I can't find any resolutions in the forums. Just a bunch of dead posts. Welcome to the Serif Affinity forums. If you are installing on Windows, please refer to the following FAQ article for some hints and suggestions. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
JSmith0006 Posted June 19, 2020 Share Posted June 19, 2020 None of those things resolve the issue. Windows 8.1 , 64-bit, first install, cannot create a log, have attempted as administrator, restarting, not in compatibility mode, "Affinity Installer has stopped working" is the message I'm receiving. New thread here Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.