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Not shown on Purchase list and Search result on App Store.


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Hi. I purchased the app on Jul. 15th 2015.

As I re-installed OS X, I tried to download the Affinity Photo through the App Store.

However I couldn't find the app on the purchase list.

So I tried to search the app, but not shown! (I'm using South Korea App Store.)

As I have US Apple ID, so I tried to search with it, and I could see the app. (on US App Store.)

But with Korean ID, I couldn't search it. (Not shown on the result.)

However, I just found the app, by surfing 'Categories' menu, Photo section.

It was so ridiculous that the app is on the App Store but can't be seen by searching.

I asked this to apple support but the advisor said it's because app developer changed something.

Such as, replacing the old one to newer or something which I can't understand.

So I'm asking that PLEASE make the app can be searched on Korean App Store.

* The first screenshot is the searching result, and the other one is app category.

스크린샷 2018-09-04 오후 4.00.21.png

스크린샷 2018-09-04 오후 4.01.07.png

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@GDphoto

We are not sure why you cannot see Affinity Photo. Clearly this is something Apple Korea have control over and not us. I hope you got it reinstalled.

Please can you search again and see if this is still true for you?

What happens when you click on this link and follow through to the store https://itunes.apple.com/kr/app/affinity-photo/id824183456?mt=12 

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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Yes. If I follow that link I'm directed to Affinity Photo in Mac App Store.

The reason why I wrote my post is that I couldn't find the app 'by searching' or 'Purchase list'.

I was quite confused why I can't find the app on there although I already bought it.

At the end I found the app by myself through 'Category' menu, and was able to download it without additional payment. (Of course it should be!)

I installed Affinity Photo without any problems.

(Actually I tried to install it from my Apple Time Machine, because I backed up before re-install the OS X, but I cared about further updates..)

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  • 1 month later...
On 9/5/2018 at 3:06 AM, GDphoto said:

Hi. I purchased the app on Jul. 15th 2015.

As I re-installed OS X, I tried to download the Affinity Photo through the App Store.

However I couldn't find the app on the purchase list.

So I tried to search the app, but not shown! (I'm using South Korea App Store.)

As I have US Apple ID, so I tried to search with it, and I could see the app. (on US App Store.)

But with Korean ID, I couldn't search it. (Not shown on the result.)

However, I just found the app, by surfing 'Categories' menu, Photo section.

It was so ridiculous that the app is on the App Store but can't be seen by searching.

I asked this to apple support but the advisor said it's because app developer changed something.

Such as, replacing the old one to newer or something which I can't understand.

So I'm asking that PLEASE make the app can be searched on Korean App Store.

* The first screenshot is the searching result, and the other one is app category.

스크린샷 2018-09-04 오후 4.00.21.png

스크린샷 2018-09-04 오후 4.01.07.png

 
 

yes i aslo want to know coz Am facing the same problem. Hope anyone here can help me too. Thanks in advance. Regards,

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