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Thepominlaw

Cannot Download Beta - Email Verification

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Hi all, 

Has anyone else not received their verification email for their email address? I have requested and re-requested a number of times to no avail. Yet i have had the email from Serif welcoming me to the trial (even though i cannot download it). 

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14 minutes ago, Thepominlaw said:

i cannot download it

Anyone can download it, and anyone who meets the system requirements can install and run it.

https://affinity.serif.com/publisher

https://affinity.serif.com/publisher/desktop/full-feature-list


Alfred online2long.gif
Affinity Designer 1.6.5.123 • Affinity Photo 1.6.5.123 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.6.12.86 • Affinity Designer for iPad 1.6.4.45 • iOS 12.2 (iPad Air 2)

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No it takes me to the download link then onto the download page where it asks me to verify my email from the email sent (which i have never recieved so i cannot proceed any further) 

 

I should say all this happens even though i am logged into my Serif account

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Can you show us a screenshot of what you get? (Feel free to obscure the email address, of course, if it's shown.)

Edit: Actually, here's what I see if I go to the link that Alfred provided above:

image.png.eddc7c8d8f13e4b341475aa8190b378f.png

All you should have to do is click on the Existing Customer tab, sign-in with your Affinity Store account email/password, and download.


-- Walt

Windows 10 Home, version 1809, 16GB memory, Intel Core i7-6700K @ 4.00Gz, GeForce GTX 970
Affinity Photo 1.6.5.123 and 1.7.0.293 Beta       / Affinity Designer 1.6..5.123 and 1.7.0.293 Beta    / Affinity Publisher 1.7.0.293 Beta

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I have the same problem - no matter how many times (I've tried at least TEN so far - i'm a desperate man) i verify i still get a requirement to verify before i can download.

I have also deleted cookies and tried different browsers AND tried registering under a new mail/

PLEASE????

 


one planet, one chance

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By which i mean - I HAVE verified my email many times.  Multiple emails, multiple accounts, multiple browsers, multiple logins.

Still get the requirement to verify.

 


one planet, one chance

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update  - finally got the DL with yet another attempt, different email - I have no idea what made the difference.

Very much looking forward to taking publisher for a spin this week on a couple of small projects.


one planet, one chance

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