StephenALC Posted August 30, 2018 Share Posted August 30, 2018 I eagerly downloaded Publisher Beta only to have the install fail immediately. I'm running Windows 10 and meet all the system requirements. I have also tried right clicking and running as administrator. I run the exe, click install, click yes to allow it make changes, then it instantly says "setup failed". Any ideas? -Stephen Link to comment Share on other sites More sharing options...
Medical Officer Bones Posted August 30, 2018 Share Posted August 30, 2018 Here as well. I cleaned up the registry, used the MS installation fix tool, (which couldn't fix anything),... It did notice an old Photo Trial installation, which I removed. I then rebooted the machine. Just downloaded the update for ClipStudio 1.8, and that one installs without any issues. Another application installed without a hitch too. Affinity Photo 1.6.4.104 is installed, and any attempts to install the latest 1.6.5 version fails as well without any warning. With Process Explorer I notice the process starts, then quits after a couple of seconds. Finally, I uninstalled Affinity Photo. Affinity Photo installer will not install the latest version either. So, I checked the MS installation tool again, and all Affinity products are removed (not listed). I removed all traces of Affinity from the Windows boot drive. I again deleted all traces of registry entries related to Affinity products. I closed all non-essential services and apps. Attempted to install Affinity Photo once again, with and without Admin. No go. Attempted to install Affinity Publisher trial. No go. I am now left without Photo, and both apps refuse to install. Surely I cannot be the only one faced with this issue. Link to comment Share on other sites More sharing options...
ZombieRofl Posted August 30, 2018 Share Posted August 30, 2018 Launch Publisher Installation but not Press the Button Install CTRL +Alt +Del and End of Task the "Windows Installer" Link to comment Share on other sites More sharing options...
Medical Officer Bones Posted August 30, 2018 Share Posted August 30, 2018 *EDIT* Finally figured it out. I checked the installation log, and it failed with the "The type initializer for 'System.Windows.Media.FontFamily' threw an exception." error. I uninstalled all non-essential fonts, and it installs now. Link to comment Share on other sites More sharing options...
Alisamix Posted August 30, 2018 Share Posted August 30, 2018 Immediately fails for me as well. Link to comment Share on other sites More sharing options...
StephenALC Posted August 31, 2018 Author Share Posted August 31, 2018 Bones, how can I check the installation log? I really don't want to have to uninstall fonts. Zombie, I didn't see a "Windows installer" in the Task Manager, just the Affinity installer. Ending that one just closes the Publisher installation. -Stephen Link to comment Share on other sites More sharing options...
Chris_K Posted September 5, 2018 Share Posted September 5, 2018 Hi StephenALC there is an issue with some fonts and our current installer. The main culprit we have found is avenir next. You can remove this font or you can turn off .NET 3.5 in the Windows features sections and it should allow you to install the app. We should hopefully have it sorted in our installer within a couple of builds Serif Europe Ltd - Check the latest news at www.affinity.serif.com Link to comment Share on other sites More sharing options...
StephenALC Posted September 6, 2018 Author Share Posted September 6, 2018 Chris, thanks for the update. FYI, I don't have Avenir Next on my computer. If I turn of .NET 3.5 for the install, can I turn it back on afterward? Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted September 6, 2018 Staff Share Posted September 6, 2018 1 hour ago, StephenALC said: Chris, thanks for the update. FYI, I don't have Avenir Next on my computer. If I turn of .NET 3.5 for the install, can I turn it back on afterward? You can if you want but .Net is backwards compatible so 4.6 will be enough for your software that needs .net Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Colly Posted November 12, 2018 Share Posted November 12, 2018 Tried that "fix" and still won't install?? Link to comment Share on other sites More sharing options...
Pentax KP Posted May 5, 2019 Share Posted May 5, 2019 I have the same problem. Update installation fails. Link to comment Share on other sites More sharing options...
Recommended Posts