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Yevgeny

All Windows 10 UI labels disappear after Affinity Designer launch

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Hi,
I am experiencing quite annoying problem with Affinity Designer (AD) which
prevents me from using it. So the problem is as follows, when I start the AD
loading screen appears with logo and etc, just before AD launch screen flashes
and AD starts, after that all Windows 10 and other software labels disappear as
it can be seen on attached screenshot.

The only way to fix missed labels is by restarting the system (windows
explorer restarting was unable to fix this problem).

So far I have tried reinstalling windows 10, reinstalling AD, installing
several versions of graphic drivers, rolling back windows updates,
nothing seems to help, looks like I cant find the solution for this issue by myself.
Your help will be greatly appreciated! :)

My system info:

Windows 10
OS version  10.0.17134 N/A Build 17134
System Model:   Alienware 17
System Type:   x64-based PC


Graphics:

AMD Radeon HD8970
Driver version: 24.20.13001.1010

Intel HD4600
Driver version: 20.19.15.4531

AD version 1.6.5.123

Untitled-1.jpg

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Hey Yevgeny, welcome to the Affinity Forums.

I can't say I've seen this before. I might have to see if the developers have an idea. Have you tried uninstalling your graphics drivers and doing a fresh install as opposed to just updating them? It might be worth trying and make sure you get the recent driver.

 

 

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I have tried:
1) Uninstalling both drivers and installing latest - Does not work
2) Disabling one driver at a time and launching AD - Does not work
3) Uninstalling both drivers and leaving just microsoft basic graphic drivers, partially works, some ui labels disappear on hover and some still missing.

Ok, thanks, will try find the solution on microsoft forums

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This issue was caused by one of the following windows 10 updates:

KB434909

KB4338819

KB4284835

These are the steps which helped to fix it, in case if someone experiencing this issue:

  1. Uninstall AD, then restart PC
  2. Uninstall the most recent update. Go to Settings > Update & Security > Windows Update > View installed update history > Uninstall updates. Click the most recent update that caused the issued then click Uninstall. Restart your computer.
  3. Install AD. 

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This is exactly the problem I have. The thing is that I first tried to solve it doing a big update of windows 10,to the 1909 Version, so I don't have those updates anymore to delete, everything is new, and before the update was also not working. 

The moment Affinity Photo loads the fonts, all the text in the Windows UI disappears and only comes back when I restart the computer. The program causes a conflict with the use of fonts and I don't know how to fix it. Can someone please help me? 

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Go to windows settings, in search window type - View your update history, a list of installed updates will appear,

click on - Uninstall updates, now you will see all updates that can be removed.

Even a fresh windows version will come with several smaller update packages, try remove latest of them and

check if it fixes the problem.

 

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