Jump to content
Limey

Photo frequently crashes when saving a file !

Recommended Posts

Until this morning Affinity Photo has worked just fine for over a year,however today, it crashes whenever I try to save a file. It seems to be so corrupted I can no longer work with it. It is also running more slowly than normal. I am running it on a Mac Pro OS 10.7.5 as I am unable to upgrade to more recent OS systems due to the age of my computer which is no longer supported by Apple.

I have already run Disc Repair, the disc is OK and I also repaired the permissions but to no avail. It still crashes. I think the problem might be solved if I trash a preferences file but there are four of them.

Question….Can I trash them all or is there one in particular I should trash ? I don't want to make the situation worse by trashing a wrong one.

Or as a secondary solution…..should I just do a reinstall which means having to go through the App Store again and that is always a pain ?

 Any advise would be appreciated.

 Thanks

    Limey

Share this post


Link to post
Share on other sites
You can reset Affinity Photo back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. 
 
Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity - Exporting User Settings and Keyboard Shortcuts video.

Share this post


Link to post
Share on other sites

Thank you for your quick reply. That is useful to know. I will watch the video to learn more about preserving user settings..

 As it was, I remembered that I had a fresh backup copy of the program installed on a another hard drive. I uninstalled the corrupted version with App Cleaner and copied the fresh version back onto my work disk. The program now works perfectly and it only took a few minutes and I have no more issues.

 I'm not sure why I didn't think of it before ????…….Fredzheimers perhaps…..

 Thanks again…..

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×