Luis Silva Posted August 13, 2018 Share Posted August 13, 2018 I have W10Home 64bit on my PC. When opening an image and select any of the selection tools I am unable to get the Mode working. The New, Add, Subtract and Intersect Modes are always grey. I reinstalled Affinity but still unable to work with Modes. Need your help to solve the problem. Thank you. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 13, 2018 Staff Share Posted August 13, 2018 Hi Luis Silva, Welcome to the forums Could you please attach a screenshot of your layers panel whilst trying to use the tool? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
walt.farrell Posted August 13, 2018 Share Posted August 13, 2018 From the dashed boxes in the toolbar in that screenshot it looks like the application is in the middle of a View > Configure Toolbar... Operation. That would need to be completed before continuing to use the application. Dan C 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Luis Silva Posted August 13, 2018 Author Share Posted August 13, 2018 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 13, 2018 Staff Share Posted August 13, 2018 Thanks for that, as @walt.farrell has mentioned, it appears you are mid configuration of the toolbar and the tool will not work correctly during this time. Do you have a panel displayed as below open currently? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Luis Silva Posted August 13, 2018 Author Share Posted August 13, 2018 Thank you both. I am unable to customise Toolbar. This is what I got: Quote Link to comment Share on other sites More sharing options...
Luis Silva Posted August 13, 2018 Author Share Posted August 13, 2018 I reinstalled Affinity Photo and there was no change. Still unable to Customize Toolbar. Any other suggestion ? I believe the answer is yes but, just in case... Is Affinity Photo compatible with W10 Home version 10.0.17134 ? Once again thank for trying to help. Quote Link to comment Share on other sites More sharing options...
R C-R Posted August 13, 2018 Share Posted August 13, 2018 1 hour ago, Luis Silva said: I am unable to customise Toolbar. This is what I got: That screenshot shows the dashed boxes in the toolbar, just like in your first screenshot. That indicates you are already in the middle of a "Configure Toolbar..." operation, just like @walt.farrell said. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Luis Silva Posted August 13, 2018 Author Share Posted August 13, 2018 There are no more dashed boxes and still can't customise toolbar. I just noticed the following in the Status Bar Do you know a way to get the "Customised Toolbar" in View ? Thank you Quote Link to comment Share on other sites More sharing options...
R C-R Posted August 13, 2018 Share Posted August 13, 2018 23 minutes ago, Luis Silva said: There are no more dashed boxes and still can't customise toolbar. The dashed boxes are one indication that you are already in the middle of customizing the toolbar. Another is the "Customize Toolbar" window @Dan C asked about in this earlier post (which you have yet to respond to). To get that window to open, select the "Customize Toolbar..." item on the View menu -- in your earlier screenshot it is on the left, below "Show Toolbar." If it is greyed out, it means you are already in the middle of customizing the toolbar. So if it is greyed out, dismiss the View menu & look for the "Customize Toolbar" window on your screen. If you still can't find it there let us know & someone will tell you what to do next. (It won't be me because I use a Mac & the proceduce might be different.) The Status Bar will not (at least on Macs) include anything about the status of the "Customize Toolbar" window. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
toltec Posted August 13, 2018 Share Posted August 13, 2018 54 minutes ago, Luis Silva said: There are no more dashed boxes and still can't customise toolbar. I just noticed the following in the Status Bar Do you know a way to get the "Customised Toolbar" in View ? Thank you The reason you can select Customise Toolbar or do anything is because Affinity Photo thinks you are already in the middle of customising the Toolbar. That’s why the menu option is ‘greyed out’, it won’t let you Customise the Toolbar twice! If you can’t find the Customise Toolbar panel to close it, try quitting the program, then pressing and holding down the Control key while you launch Photo again. You will get a Clear User Data panel, with the first three options ticked. Press Clear and see if that does it. Quote Windows PCs. Photo and Designer, latest non-beta versions. Link to comment Share on other sites More sharing options...
Luis Silva Posted August 14, 2018 Author Share Posted August 14, 2018 Thank you toltec your instructions solved the problem. Cheers Quote Link to comment Share on other sites More sharing options...
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