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Michelle Carlslund

Repeated Crashing and lagging

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I have used the app for about 5 hours in total and it has crashed and just shot down more than 5 times. Each time the app failed to autosave my most current changes. Last time I lost 1 hour of work! This is so frustrating. I have been dreaming of getting familiar with the app for all of my vacation only return to work to discover that it crashes on me all the time. Also I am experiencing a lot of lagging, even when not working with that many layers. The lagging is when I use the move tool and the pixel brush in particular.

 Is there anything I can do myself? 

Hope it will be fixed because this app has the potential to make my workflow so much better and faster with all the tools I need in one single place. I really had high expectations seeing all your teasers and the amazing designers (very complicated) works that they seem to have made without any problems?

Thanks for your answer in advance!

Kind regards Michelle Carlslund

www.michellecarlslund.com

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Hi Michelle, welcome to the Affinity Forums.

Would it be possible to attach a file that you've been having trouble with? You might be running into something we know about or something entirely new. To crash so often within 5 hours or so warrants a proper investigation. 

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Hi Chris,thanks so much for your answer! The file is attached as PDF - did not know what format is better for you. Let me know if you want me to export in some other way!
Is there anything I can do to try to fix it in the meantime? Un-install and re-install or something?

Thanks a lot - hope it can be solved. 

crashing file.pdf

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Thanks for the file. I've been working on it for the last 30 mins or so and it's fine. It isn't a big file and there aren't that many layers/objects so I'm not sure what's causing the crashes. If I had a clue what was causing the crash, I could possibly suggest a workaround but I need to spend some more time with it. 

Are you doing anything in particular when it crashes? For example, any particular tool or are you drawing or dragging nodes etc.

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thanks for the fast reply! I did not notice if I did anything special, but I will work on the file again now and let try to be aware which tools or actions I am using. I will try to save manually regularly to make sure to keep the data if it crashes again. 

 

 

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Hi Chris,

 

a bit of updating on the crashing: 

The app was crashing when I was trying to save a copy of the file (to make sure it would not be lost). I wanted to change the name of the file in the save copy menu, but I could not see the keyboard. When I tapped where the keyboard was supposed to be I could write, but could not press the save or cancel buttons which were the only buttons visible, since I kept tapping the invisible keyboard. I wanted to film it, but the program crashed and Ipad went to sleep and I had to type in my ipad password to get into it again. Luckily my document was saved at its last stage, so no work lost this time. 

just before I went to save copy I noticed some weird lagging in the pencil tool. It was like it only stated to notice my drawing a few seconds after I began drawing and thereby not getting the beginning of my stroke on the canvas.

 

hope it helps!

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So the keyboard didn't appear, even when clicking the field to rename the file? The keyboard only appears if you click the existing file name. If you type in the blank space where the keyboard should be, you will likely end up returning to the document as if you place two fingers at once it assumes it's a close gesture.

What size iPad are you using and in what orientation? 

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... oh I forgot: when I clicked the area where the keyboard should be it typed letters in the rename box as if the keyboard were there. I did to end up going back to the document - after a minute of trying to get the keyboard there the app crashed. 

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 I am having the same problem with affinity designer for iPad crashing/freezing up and not saving the work.  Power paste doesn’t work. When I try to move a group That has for objects in it, the item that I am clicking on to move the group gets distorted. Nothing happens to the remaining objects in the group.

 A PDF of the document that crashes is attached. 

Thanks for your time, Dennis

 

 

 

 

temple of the four winds.pdf

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