Don't Bother Trying to Get Support

[bill925]

I have found Affinity support to be non-existent with no way to contact them. I have been trying to get a refund due to my dissatisfaction with Affinity, but never get a response. If you haven't downloaded it, don't bother. If you're looking for support, don't count on it

[Alfred]

20 minutes ago, bill925 said:

I have been trying to get a refund due to my dissatisfaction with Affinity, but never get a response.

Which version of which app did you purchase? Whom did you (try to) contact, and how?

[SrPx]

Have you tried https://forum.affinity.serif.com/index.php?/forum/50-affinity-support-questions/  ?

Actually, you have only 3 posts. Two Reporting issues. You seem not to have followed up in any of those, while getting a very good and deep reply from Meb (from the company). 

I wouldn't call that as to be non-existent support, is quite higher than I have seen at any software company, indeed.

You did not ever reply with a thank you, or a follow up to check if your issue continued, or anything. Just nothing....

https://forum.affinity.serif.com/index.php?/topic/62781-missing-layers/
https://forum.affinity.serif.com/index.php?/topic/62782-official-affinity-photo-desktop-video-tutorials-thread/

Don't get me wrong, but it does not seem that they aren't hearing you, they are, and they replied in both cases.... You have no other thread asking for a refund, nor for anything else.

There are some email addresses you could try if nothing works, I dunno which would be the right one, if  affinityreturns@serif.com , or if it would be any other. 

If you purchased it from Apple store, I think it is more complicated. R C-R has a comment about this (his last paragraph) :

https://forum.affinity.serif.com/index.php?/topic/62962-why-do-my-jpgpng-exports-look-so-bad-compared-to-photoshop/&do=findComment&comment=327078

[mapline]

Bill925 very strange post as I see you joined on Friday and raised 2 queries and both were replied to by Affinity with instruction.  Affinity is an excellent program with a vast quantity of free videos on YouTube to help with the learning curve.

ps Firms are closed over a weekend (even software companies as the staff need a break) but i'am sure if you are within the cancellation period you will get a refund. But you will have miised out on a bargin!

[Leigh]

Hi bill925,

I can see that you sent us an email around 10 hours ago but I can't find any other support tickets. We're UK based so when you originally sent the email our offices were closed. A member of our support team will reply today. As other users have stated above, if you purchased the app through Apple's app store or Microsoft's Store, you will need to contact their Customer Service team to discuss a refund.

Hope that helps!

Leigh

[Jancie]

On 7/30/2018 at 5:14 PM, bill925 said:

I have found Affinity support to be non-existent with no way to contact them. I have been trying to get a refund due to my dissatisfaction with Affinity, but never get a response. If you haven't downloaded it, don't bother. If you're looking for support, don't count on it

That has been my experience as well. They won't respond to my question about where to download brushes that were paid for a month ago. It's sad there's no support for such potentially great software.

[SrPx]

I disagree, they have great support.  In every vendor a ticket might slip through now and then.

[Leigh]

On 1/3/2019 at 2:35 PM, Jancie said:

That has been my experience as well. They won't respond to my question about where to download brushes that were paid for a month ago. It's sad there's no support for such potentially great software.

I can see from our ticketing system that our Customer Service team replied to your ticket 3 days ago. Feel free to respond to their latest reply to get your issue sorted :)

[ed-e]

I am trying to get a refund for Affinity designer. I sent EIGHT e-mails and there is no results. I am trying to return Affinity designer since November 20, 2020. 

Hopefully someone reads this page and replies.

e

[Leigh]

10 hours ago, ed-e said:

I am trying to get a refund for Affinity designer. I sent EIGHT e-mails and there is no results. I am trying to return Affinity designer since November 20, 2020. 

Hopefully someone reads this page and replies.

e

I can confirm that our Customer Service have replied to your emails but they keep getting bounced back with the following message:

Quote

We were unable to deliver the message to this email address due to connection issues with the remote server or the recipient’s mailbox is full. Please try sending the message again after some time."

I can also confirm that your order has been cancelled and refunded. I would suggest that you speak with your email provider to see why you're not getting our emails.

Hope that helps.

[Sheba]

I am a very poor learner. Affinity has answered all of my million emails with professionalism, patience and respect.