jdesigns Posted July 30, 2018 Share Posted July 30, 2018 I am still having issues with the program I uninstalled and reinstalled it gives me an error item installation failed Microsoft.net framework 4.6.2 error code 5100 how can I get this program running. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted July 30, 2018 Staff Share Posted July 30, 2018 Hi @jdesigns , That would be an error code from Microsoft. I suggest you get in touch with them. Quote Error 5100 is a general error from the Microsoft .NET installer that can have a number of meanings: .NET has already been installed and target computer needs to be rebooted. The user running setup does not have administrative privileges A previous beta version is installed A later version of the .NET Framework 3.0 is already installed The OS that setup is being run on is not supported The OS that setup is being run on does not have the minimum service pack installed Thanks, Gabe. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted July 30, 2018 Staff Share Posted July 30, 2018 @jdesigns Hi, Have you managed to reinstall yet? I noticed that you have just purchased the software again, rather than redownload the Affinity Designer you had already got in your account. If this new purchase was an accident, then please email affinityreturns@serif.com and request a refund for your latest purchase AQKLJ58JBQ. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
jdesigns Posted July 30, 2018 Author Share Posted July 30, 2018 Oh my goodness I sent a message to get credit for the 2nd purchase not realizing I had it already in a folder, I am so stressed not able to get this installed keeps giving me same error message about perimeters not being correct now my computer is HP all in one desk top touch screen windows 8.1 Quote Link to comment Share on other sites More sharing options...
jdesigns Posted July 30, 2018 Author Share Posted July 30, 2018 I will try again to reinstall, if I keep getting same error message I will have to ask for refund .maybe when I get my lap top with Windows 10 it might work. I am not a computer wizard thanks for the help I will give it another try and see what Microsoft says Quote Link to comment Share on other sites More sharing options...
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