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ChenJing

the cursor jumping & can't share in ipad

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hi 

recently I have met several problems when I used the affinity designer . 

 

the first is,  the cursor jumping out my my control,  when I designed a document with about  10,000 words in affinity designer of Mac.

the second is , when I want to share my design in the affinity design of iPad, the whole app closed itself. 

 

I have tried the two documents several times, 

and I'm sure that the problem   always  occurred , not just happened occasionally.

 

and as my documents have something privately, especially one of them is diary . 

so please forgive me for not uploading  the files . 

 

hope that there is someone can help me . 

thanks. (*¯︶¯*)

 

 

 

 

 

 

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Hi @silence ,

Can you please confirm what do you mean by "out of control"? What do you do when this happens? Do you type, is the cursor in idle, do you use any of the typography tools? We are not aware of this issue. 

As for the crash, it would be hard to replicate without the actual file. You can use our dropbox account for this. Only staff have access to this location and the file will be deleted after the investigation. 

https://www.dropbox.com/request/cAjC8vpIjC49NOaMW5rn

Thanks,

Gabe. 

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@GabrielM 

thank you for your response. 

"out of control ": 

when I insert the date before some paragraphs,

the cursor will jump from where I wrote to other place . 

and I made a video to show it. 

 

and when I wrote, I did not touch the touchpad,

and the cursor jumped itself from the first line to the second line . 

 

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@GabrielM 

 and for  the second problem , I have upload the problem file . 

the flow I do is , (on the iPad ) export > share> 存储图像(store image ),

and then , the app closed itself. 

it also shows in other files.

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The jumping cursor is a known issue which has already been logged with our developers. 

As for the second issue, I can't seem to replicate it. Can you please go to Document > Export > Choose the file type and tap OK rather than Share and see if that makes a difference. 

See this video for more info:

https://affinity.serif.com/en-gb/tutorials/designer/ipad/#/video/272735340

Thanks :)

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I had the crash during share issue, but it turned out I needed to give Designer permission to access my Photo Library (I was trying to export a png during the crash). Because I hadn't tried to import anything from Photos into Designer before then, the popup asking for permission hadn't yet been invoked.

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@jackjohnbrownThank you very much for your suggestion~

the problem I have met  is disappeared . I haven't noticed the detail.

thanks. 

my problem disappeared itself ,maybe for I have imported  some pictures ?

anyway , It disappeared . (*¯︶¯*)

 

 

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