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I received some files from a designer, in PSD format. I paid for full rights to edit the files and distribute, etc.

However, all the text layers are being rendered as pixels (screenshot text pixel.jpg).  The designer confirmed that they are still in text format on their end (screenshot 2).

I've edited text in PSD files like this before, so I know it's possible. But this is the second time this has happened. Any ideas as to what is causing it and how to fix it?

screenshot text pixel.JPG

Screenshot 2.jpeg

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