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leb050

Affinity Designer iPad - iCloud Storage Icon Issue

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Hello

I have noticed an issue with the new Affinity Designer ipad App icon when it is using icloud Storage

on a iOS device, going to Settings, click [your-name], AppleID, iCloud, iTunes & AppStore, then under the iCloud
a list of apps that are using iCloud Storage, on my iPad Pro Gen1 12.9", where I have both Affinity Photo and Affinity Designer install, both appearing in their correct icon, see 1st example below

But if you click Manage Storage, you will see 2 Affinity Photo Documents and Data icon, when I examine the files included, one is for Designer and the other is for Photo, but when you view the list of iCloud Storage [any iOS device, including the one with Affinity installed, iCloud Web and also through the iCloud for Windows extension], you will always see 2 identical Affinity Photos, never a separate one for Designer, see example 2

Also an extra note, the only place I see the Affinity Designer icon, is if I go on to the files app from iOS device with Affinity installed. Any other iOS device, it will be the Photos icon, buy says "Affinity Designer"

Hope this information, and if you need any further information don't hesitate to ask

Many Thanks

IMG_2178.PNG

IMG_2179.PNG

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1 hour ago, leb050 said:

But if you click Manage Storage, you will see 2 Affinity Photo Documents and Data icon, when I examine the files included, one is for Designer and the other is for Photo ...

I see the same thing on my 2018 iPad non-pro model in Manage Storage. 

1 hour ago, leb050 said:

but when you view the list of iCloud Storage [any iOS device, including the one with Affinity installed, iCloud Web and also through the iCloud for Windows extension], you will always see 2 identical Affinity Photos, never a separate one for Designer ...

I am not sure what you mean by "iCloud Storage," but if it is iCloud Drive I do not see 2 identical Affinity Photos. I see one for each app, correctly badged, plus one I have created named "Affinity Stuff" for things I want available to any app:

What the File.app on my iPad shows for iCloud Drive:

1274694079_iDriveinapp.thumb.jpeg.de2bd79ac76b6af74c01dda4fd32993b.jpeg

What the web browser interface shows for  iCloud Drive:

344787748_iDriveweb.jpg.bff8fe349e45a2a979c5195d143fdeaf.jpg


Affinity Photo 1.6.7 & Affinity Designer 1.6.1; macOS High Sierra 10.13.6 iMac (27-inch, Late 2012); 2.9GHz i5 CPU; NVIDIA GeForce GTX 660M; 8GB RAM
Affinity Photo 1.6.9.81 & Affinity Designer 1.6..2.24 for iPad; 6th Generation iPad 32 GB; Apple Pencil; iOS 12.0

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Hello

on the iOS device, goto Settings, the very top option, would say AppleID, iCloud, iTunes & App Store, click this, then select iCloud, under Payment & Shipping

you'll see how much icloud storage you have, just above the "Apps using iCloud", there is an option "Manage Storage", this is where I get 2 Affinity Photo icons

also, this is what my iCloud browser looks like, can't seem to change it

 

iCloudDrive.jpg

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43 minutes ago, leb050 said:

on the iOS device, goto Settings, the very top option, would say AppleID, iCloud, iTunes & App Store, click this, then select iCloud, under Payment & Shipping

At Settings > Apple ID > iCloud I do not have an "iTunes & App Store" item. There is a separate "iTunes & App Store" item in Settings, & a "Payment & Shipping" item at Settings > Apple ID, but neither of these show the amount of iCloud storage I am using.

As I said, I do have a separate "Manage Storage" item at Settings > Apple ID > iCloud (the second item from the top, just below the bar graph) & this is where I see the two folders both badged with the Photo logo but one really for Designer, just like in your second screenshot.

EDIT: what version of iOS are you using?


Affinity Photo 1.6.7 & Affinity Designer 1.6.1; macOS High Sierra 10.13.6 iMac (27-inch, Late 2012); 2.9GHz i5 CPU; NVIDIA GeForce GTX 660M; 8GB RAM
Affinity Photo 1.6.9.81 & Affinity Designer 1.6..2.24 for iPad; 6th Generation iPad 32 GB; Apple Pencil; iOS 12.0

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1 minute ago, leb050 said:

iOS version is 11.4.1

That is the same one I am using, so I do not understand why you have a Settings > AppleID > iCloud > iTunes & App Store item & I do not. Are you sure that is how you got to the iTunes & App Store item?


Affinity Photo 1.6.7 & Affinity Designer 1.6.1; macOS High Sierra 10.13.6 iMac (27-inch, Late 2012); 2.9GHz i5 CPU; NVIDIA GeForce GTX 660M; 8GB RAM
Affinity Photo 1.6.9.81 & Affinity Designer 1.6..2.24 for iPad; 6th Generation iPad 32 GB; Apple Pencil; iOS 12.0

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22 minutes ago, leb050 said:

This is the view I see for my iCloud Settings

Yes, that is what I see as well. But I do not see an "iTunes & App Store" item on that, the "iCloud" screen, which is what I thought you were saying you saw at AppleID > iCloud. Tapping the circled "Manage Storage" item on that screen is where I see the "iCloud Storage" screen & the two folders with Photo badges. If that is what you see on that screen then we are seeing the same thing.

Where we apparently are not seeing the same thing is in the web browser interface, like in your screenshot in this earlier post. What I see is the second screenshot in my earlier post here.


Affinity Photo 1.6.7 & Affinity Designer 1.6.1; macOS High Sierra 10.13.6 iMac (27-inch, Late 2012); 2.9GHz i5 CPU; NVIDIA GeForce GTX 660M; 8GB RAM
Affinity Photo 1.6.9.81 & Affinity Designer 1.6..2.24 for iPad; 6th Generation iPad 32 GB; Apple Pencil; iOS 12.0

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Hello

apart from the iCloud Settings confusion apart, you mentioned in your last post, that you see 2 Affinity Photo badges, this is obviously a bug I am describing, as you shouldn't see two, isn't one suppose to for Affinity Designer, so you can tell the 2 apart?

IMG_2179.PNG

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5 minutes ago, leb050 said:

apart from the iCloud Settings confusion apart, you mentioned in your last post, that you see 2 Affinity Photo badges, this is obviously a bug I am describing, as you shouldn't see two, isn't one suppose to for Affinity Designer, so you can tell the 2 apart?

Yes, it seems to be a bug, but because it occurs in the Apple-supplied Settings app, I am not sure if the bug is in Affinity Designer for iPad, in that app, or in how the two apps interact. Maybe the fact that both apps are capable (on the desktop versions) of opening files with either the .afphoto or .afdesign file extensions has something to do with it, but that is just a guess.

That is why I wondered why we see different iCloud Settings results.


Affinity Photo 1.6.7 & Affinity Designer 1.6.1; macOS High Sierra 10.13.6 iMac (27-inch, Late 2012); 2.9GHz i5 CPU; NVIDIA GeForce GTX 660M; 8GB RAM
Affinity Photo 1.6.9.81 & Affinity Designer 1.6..2.24 for iPad; 6th Generation iPad 32 GB; Apple Pencil; iOS 12.0

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Ok, understand, but its really confusing, I have tested it and researched this iCloud badge name thing, its just this Affinity Photo naming has got to be coming from the app, not within files App, I don't understand while having apps that do share common functionality, there iCloud use is identical, so there has to be a way to separate these apart

afphoto is photo and afdesign is designer

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3 minutes ago, leb050 said:

Ok, understand, but its really confusing, I have tested it and researched this iCloud badge name thing, its just this Affinity Photo naming has got to be coming from the app, not within files App, I don't understand while having apps that do share common functionality, there iCloud use is identical, so there has to be a way to separate these apart

afphoto is photo and afdesign is designer

Their iCloud use is not identical -- in the Files app > iCloud Drive screen you should see that there are separate, correctly badged folders for each app. The apps do share more than common functionality: each app can (on the desktop versions) directly open files that have the other app's filetype extension & save back to that same filetype extension.


Affinity Photo 1.6.7 & Affinity Designer 1.6.1; macOS High Sierra 10.13.6 iMac (27-inch, Late 2012); 2.9GHz i5 CPU; NVIDIA GeForce GTX 660M; 8GB RAM
Affinity Photo 1.6.9.81 & Affinity Designer 1.6..2.24 for iPad; 6th Generation iPad 32 GB; Apple Pencil; iOS 12.0

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7 hours ago, R C-R said:

Yes, that is what I see as well. But I do not see an "iTunes & App Store" item on that, the "iCloud" screen, which is what I thought you were saying you saw at AppleID > iCloud. Tapping the circled "Manage Storage" item on that screen is where I see the "iCloud Storage" screen & the two folders with Photo badges. If that is what you see on that screen then we are seeing the same thing.

Where we apparently are not seeing the same thing is in the web browser interface, like in your screenshot in this earlier post. What I see is the second screenshot in my earlier post here.

Yes correct in the files app, but they are both identically identified as Affinity Photos when viewed in the iCloud Storage settings view, just because its ok, in the files app, but not in the icloud settings storage can't be ignore, if you ever have to restore the icloud storage, they are both identical and can't be separated, as detailed in the screen shot below , so you'll be looking at Affinity Photo and Affinity Photo

show me your view of the icloud storage, and not through the files app or web browser, there are other ways of seeing this information, and should be not ignored when they are incorrect

IMG_2179.PNG

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1 minute ago, leb050 said:

... just because its ok, in the files app, but not in the icloud settings storage can't be ignore ...

I am not ignoring that or anything else about this. I am just saying it is odd that only in Settings > Apple ID > iCloud > Manage Storage do I see this.You have said several times that the path in the Setting app for you is through "AppleID, iCloud, iTunes & App Store" but only the above path shows that for me. I would really like clarification on that, since it suggests our Settings apps are working differently.

8 minutes ago, leb050 said:

show me your view of the icloud storage, and not through the files app or web browser, there are other ways of seeing this information, and should be not ignored when they are incorrect

What way specifically would like for me to do that? To repeat, the only place I see the two Photo badged folders is through the path I mentioned above, now in red text so there are no misunderstandings about that.


Affinity Photo 1.6.7 & Affinity Designer 1.6.1; macOS High Sierra 10.13.6 iMac (27-inch, Late 2012); 2.9GHz i5 CPU; NVIDIA GeForce GTX 660M; 8GB RAM
Affinity Photo 1.6.9.81 & Affinity Designer 1.6..2.24 for iPad; 6th Generation iPad 32 GB; Apple Pencil; iOS 12.0

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3 minutes ago, R C-R said:

I am not ignoring that or anything else about this. I am just saying it is odd that only in Settings > Apple ID > iCloud > Manage Storage do I see this.You have said several times that the path in the Setting app for you is through "AppleID, iCloud, iTunes & App Store" but only the above path shows that for me. I would really like clarification on that, since it suggests our Settings apps are working differently.

What way specifically would like for me to do that? To repeat, the only place I see the two Photo badged folders is through the path I mentioned above, now in red text so there are no misunderstandings about that.

Hello

Everything above you mentioned is correct and I agree with and Settings > Apple ID > iCloud > Manage Storage, is the only place to see this, it has to be the app doing this, not iCloud, so this part is the bug I am trying to get mentioned, yes using the files app bypasses this problem, but this a bug / flaw in the app that needs to be addressed, and the message I am trying to get across

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1 minute ago, leb050 said:

... it has to be the app doing this, not iCloud, so this part is the bug I am trying to get mentioned, yes using the files app bypasses this problem, but this a bug / flaw in the app that needs to be addressed ...

Yes, absolutely, this needs to be addressed, but what I have been saying is it is not completely clear in which app this bug exists (Settings or either or both Affinity apps), or if it is an interaction bug among some or all of them.


Affinity Photo 1.6.7 & Affinity Designer 1.6.1; macOS High Sierra 10.13.6 iMac (27-inch, Late 2012); 2.9GHz i5 CPU; NVIDIA GeForce GTX 660M; 8GB RAM
Affinity Photo 1.6.9.81 & Affinity Designer 1.6..2.24 for iPad; 6th Generation iPad 32 GB; Apple Pencil; iOS 12.0

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Hi leb050,

I'm unable to reproduce this, both apps are showing up correctly in Settings for me with the name and correct badge. The only thing I can suggest is to try a few things:

First, back up any documents you have stored in both App's iCloud folder so ensure no work is lost! I would go into each of the two listed 'Affinity Photos' and check what files are listed and ensure you have them all backed up somewhere away from iCloud for the time being.

1. Go into Settings > iCloud > Manage Storage and go into each of the listed apps and select 'Delete Documents & Data' and proceed with the delete. If you go out and then back into the Manage Storage the folders should have disappeared.

2. Go back to the iCloud folder and turn off 'iCloud Drive' and then turn it back on.

3. Go into Designer > Preferences > General and change 'Default Save Location' to iCloud Drive.

4. Start a new blank document in Designer and return to the home screen. From the home screen select the document preferences menu and select 'Save'. It should now save to the iCloud

5. Return to Settings > iCloud > Manage Storage and check the folder in there. With any luck the correct name and badge should be listed. If you can repeat Step 4 and 5 using Photo hopefully that will create the correct folder and badge.

If that does work I would copy your files back into the relevant iCloud folders. Unfortunately Apple's integration of iCloud leaves a lot to be desired! I tried upload a file to iCloud using my Mac which then just wouldn't update on the iPad iCloud, I had to disable and re-enable iCloud on my Mac to get the whole folder to refresh, at which point a lot of other iPad Application Folders appeared on my Mac!

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16 minutes ago, Sean P said:

Unfortunately Apple's integration of iCloud leaves a lot to be desired! I tried upload a file to iCloud using my Mac which then just wouldn't update on the iPad iCloud, I had to disable and re-enable iCloud on my Mac to get the whole folder to refresh, at which point a lot of other iPad Application Folders appeared on my Mac!

I had an issue with Finder > iCloud Drive on my Mac not showing the Affinity Designer folder at all, even though the properly badged Affinity Photo folder & its contents showed up just fine. With MEB's help that was traced to my disabling Affinity Designer.app in System Preferences > iCloud > iCloud Drive > Options on my Mac. Toggling that relatively obscure option back on immediately fixed that issue, so maybe toggling something in those options off & back on would help to get the folder to refresh? There are a surprising number of apps listed there, about 20 for me, including several that have no counterpart that can run on iOS, so it might be less disruptive to try that first.

I have another iCloud refresh issue that might be related, but unfortunately I don't remember the steps that triggered it, so there isn't much I can say about it other than it might be related to changing the name of an Affinity Designer document on the iPad app's Home screen & then re-saving it to the iCloud Drive AD folder. Maybe because I had changed the document's name in Finder > iCloud Drive > Affinity Designer on my Mac after I had saved it to that folder from the iPad, in Files on the iPad 'waiting for update' or something like that below the file's name & it never did update. I eventually had to delete it in Files, which did not affect the renamed version showing in Finder > iCloud Drive at all. Weird.


Affinity Photo 1.6.7 & Affinity Designer 1.6.1; macOS High Sierra 10.13.6 iMac (27-inch, Late 2012); 2.9GHz i5 CPU; NVIDIA GeForce GTX 660M; 8GB RAM
Affinity Photo 1.6.9.81 & Affinity Designer 1.6..2.24 for iPad; 6th Generation iPad 32 GB; Apple Pencil; iOS 12.0

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Hello Sean P, I have managed to do exactly what you said regarding "resetting icloud"

It did replace the correct Affinity Designer / Photo Badge for both the Files App [any linked device] and iCloud Drive accessibly from any Web Browser
The only thing remaining was when I go back to the iCloud Storage tab, as detailed below, when both the badges reappeared they still show both as Affinity Photo, its just viewing the iCloud Storage folder this way, makes it very confusing, as apart from looking at the contained files, it is very difficult to tell which is which!

I do understand a little bit on the development of apps, and the new designer must have similarities to the Photos, but just to make a note that in certain areas, i.e app store, iCloud, iPad Storage contents, some list the apps as "Photos" and "Designer" others "Affinity Photo" and "Affinity Designer", could there possibly be some areas in the Designer iOS app where the naming has been done incorrect

thanks for the response and help, but any further details on the iCloud Storage bug would be most appreciated

Many Thanks
leb050

IMG_0604.PNG

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Posted (edited)
On 7/12/2018 at 12:38 PM, leb050 said:

Hello

I have noticed an issue with the new Affinity Designer ipad App icon when it is using icloud Storage

on a iOS device, going to Settings, click [your-name], AppleID, iCloud, iTunes & AppStore, then under the iCloud
a list of apps that are using iCloud Storage, on my iPad Pro Gen1 12.9", where I have both Affinity Photo and Affinity Designer install, both appearing in their correct icon, see 1st example below

But if you click Manage Storage, you will see 2 Affinity Photo Documents and Data icon, when I examine the files included, one is for Designer and the other is for Photo, but when you view the list of iCloud Storage [any iOS device, including the one with Affinity installed, iCloud Web and also through the iCloud for Windows extension], you will always see 2 identical Affinity Photos, never a separate one for Designer, see example 2

Also an extra note, the only place I see the Affinity Designer icon, is if I go on to the files app from iOS device with Affinity installed. Any other iOS device, it will be the Photos icon, buy says "Affinity Designer"

Hope this information, and if you need any further information don't hesitate to ask

Many Thanks

IMG_2178.PNG

IMG_2179.PNG

I reported this ages ago in these forums but seems only me and you have this same problem, 2 photo folders except one of them is actually the designer folder.

 

9BAEC5F6-03BA-403E-B85B-168EF059D990.jpeg

Edited by Paul Mudditt
File added

Affinity Photo 1.6.7 and Designer 1.6.1 on MAC Mojave 10.4 Beta, Affinity Photo 1.6.9 and Designer 1.6.3 on iPad Pro 9.7" IOS 12.1 beta 5, Affinity Photo 1.6.4 on Windows 10

 

 

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I gave up chasing this one as it doesn’t seem to be detrimental to either app.

 

 


Affinity Photo 1.6.7 and Designer 1.6.1 on MAC Mojave 10.4 Beta, Affinity Photo 1.6.9 and Designer 1.6.3 on iPad Pro 9.7" IOS 12.1 beta 5, Affinity Photo 1.6.4 on Windows 10

 

 

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57 minutes ago, Paul Mudditt said:

I reported this ages ago in these forums but seems only me and you have this same problem, 2 photo folders except one of them is actually the designer folder.

No, it isn't just you two -- I see the same thing in Settings > Apple ID > iCloud > Manage Storage. I just wonder if this is something Serif can do anything about, or if it is an issue with how the Settings app gets this info from Apple's iCloud servers. This is done 'on-the-fly' each time the manage storage display is called up -- if you turn on airplane mode nothing happens when you tap Manage Storage because the app has to 'phone home' to Apple to get that info.

Anyway, as you say, it does not affect either app ... unless maybe the "Delete Documents & Data" button does that for the wrong app, but I am not currently willing to test that! :o


Affinity Photo 1.6.7 & Affinity Designer 1.6.1; macOS High Sierra 10.13.6 iMac (27-inch, Late 2012); 2.9GHz i5 CPU; NVIDIA GeForce GTX 660M; 8GB RAM
Affinity Photo 1.6.9.81 & Affinity Designer 1.6..2.24 for iPad; 6th Generation iPad 32 GB; Apple Pencil; iOS 12.0

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I’m having this problem, too, which is the reason I found this thread. 

Except now I tried deleting the AD app on my Mac n an attempt to assist with a potential iCloud problem. But the App Store doesn’t seem to realize I already purchased it and now wants to charge me $49.99 again. O.o

I’ve written to Affinity's support so I can hopefully at least reinstall AD without buying it once more.

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