DesignCrew Posted July 10, 2018 Share Posted July 10, 2018 Hi, I have a problem with a brandnew hp es27 inch display. I use it as extended display connected to a macbook pro. If I am using the macbook pro with standard applications no problem. If I work with affinity photo problems coming up: - after developing an raw image, the image ist right after developing not sharp and with pixels. If I pull the open program to the mac - the same problem. If I disconnect the display and develope the picture again on the macbook - no problem. - Sometimes the picture contracts so you can see a part of the picture - the rest is canvas as you know it from an empty design template. - the menu bar on top is sometimes fixed sometimes not. When I connect my surface pro with the creative cloud applications, then I have no issue. Hope you can help me, I want to switch complete to affinity solutions - but with such a problem it will not work. Thanks a lot in advance! Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted July 11, 2018 Staff Share Posted July 11, 2018 Hi DesignCrew, Welcome to the forums! Your issues may be fixed by changing your Display profile. This can be done by going to Edit>Preferences>Performance and changing the Display mode to Metal. Please let me know if this helps Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
DesignCrew Posted July 11, 2018 Author Share Posted July 11, 2018 Hi Dan C, thanks a lot for the advise! I changed the settings to metal and after a reboot I opened the pic I developed yesterday - the quality was still poor. Then I worked on a new one and I think it is working quite good with the new setting! Thank you very much for your your help!!! Dan C 1 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted July 13, 2018 Staff Share Posted July 13, 2018 No problem at all, glad to have solved the issue for you Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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