A question about bugs

[MikeFromMesa]

I am not sure this is the correct place for this question. If this belongs in the general part of the forum please move it there.

 

The bugs forum contains 3 main threads - Postings, Accepted and Closed. Since many posted bugs that seem clearly to be bugs are not moved to either of the Accepted or Closed threads I was wondering if there should also be Cannot Reproduce, Rejected and Under Consideration threads. As it is, people who post bug reports which are not moved to either the Accepted or Closed threads have no idea why their reports do not seem to be accepted as valid bugs. I think it might be helpful for posters to know about the fate of their reports.

 

 

[A_B_C]

Great idea  :) ... or maybe a tag or flag system ...

[Andy Somerfield]

Hi,

 

That's pretty much how it works already - bugs in the Accepted section are obviously accepted, bugs in Closed have either been fixed or are "By Design" (and tagged as such).

 

Everything in this main bugs section is "Under investigation / consideration".

 

We have to balance our time between doing triage on these bugs, fixing them and adding new features - so sometimes there will be less movement of bugs to "Accepted" - then all of a sudden many will be processed at once, when the team gets change to examine them :)

 

Thanks,

 

Andy.

[MikeFromMesa]

That's pretty much how it works already - bugs in the Accepted section are obviously accepted, bugs in Closed have either been fixed or are "By Design" (and tagged as such).

 

Everything in this main bugs section is "Under investigation / consideration".

 

We have to balance our time between doing triage on these bugs, fixing them and adding new features - so sometimes there will be less movement of bugs to "Accepted" - then all of a sudden many will be processed at once, when the team gets change to examine them :)

I feel compelled to point out that there are bug reports that were submitted as long ago as Feb 10 that have neither been marked as accepted nor as closed. Are people who submitted bugs 3 weeks ago supposed to assume that their report is still "under consideration" when there have been 2 (and soon 3) new beta releases since then?

 

Perhaps the bug is no longer valid because it has been fixed. Perhaps it was invalid for some reason when submitted. Perhaps it is still valid, but not picked up. How do people who submit these reports know? I understand how much work is involved in what you are doing since I did the same stuff until I retired, but it would be helpful for people to have some idea if an area is going to be addressed.

 

One example may help. Someone (not me) submitted a bug about psd files and I, and others, picked up on that and added additional information concerning what is and what is not working. That seems like an important bug to me but there has not been any indication as to whether or not the report has been noted, accepted, rejected or is considered to be too low a priority to address at this point. As I said I know how much work this is, especially since you now have an entire world of users filing bug reports.

 

I mean this post in only the most friendly manner. In my view, all of you working on Affinity Photo are to be congratulated for the fine work you have done and I, personally, have been very happy with the present state of the beta. I don't want you, or anyone, to think that I am trying to disparage your work. The product thus far is wonderful, the UI is very well organized and I am using the beta as my primary editor, but when submitted bugs do not seem to get any response it is a bit discouraging.

 

Just my two cents (pence, pfennigs, centimes, kopeks, etc)