CharlesMcGrew Posted June 28, 2018 Share Posted June 28, 2018 I have a serif account but haven't accessed it in some time. Unfortunately, my e-mail has changed and I can't remember my password. I know the e-mail the account is attached to but if I try to reset the password, it tries to send email to that old account (which I no longer have access to). Is there some way to update the e-mail address for it or update the password without going through the old e-mail? Thanks Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted June 28, 2018 Staff Share Posted June 28, 2018 Hi CharlesMcGrew, Welcome to the forums Could you please email affinity@serif.com directly so we can can try and get this sorted for you? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
CharlesMcGrew Posted June 28, 2018 Author Share Posted June 28, 2018 1 hour ago, Dan C said: Hi CharlesMcGrew, Welcome to the forums Could you please email affinity@serif.com directly so we can can try and get this sorted for you? I'd love to but I didn't see an e-mail. Where can I send it? Thanks Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
John Rostron Posted June 28, 2018 Share Posted June 28, 2018 2 minutes ago, CharlesMcGrew said: affinity@serif.com Patrick Connor 1 Quote Windows 10, Affinity Photo 1.10.5 Designer 1.10.5 and Publisher 1.10.5 (mainly Photo), now ex-Adobe CC CPU: AMD A6-3670. RAM: 16 GB DDR3 @ 666MHz, Graphics: 2047MB NVIDIA GeForce GT 630 Link to comment Share on other sites More sharing options...
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