Clawcheezles Posted June 11, 2018 Share Posted June 11, 2018 Hey affinity friends, I just purchased AP less than an hour ago. First off, I’m running Windows 10, 64-bit os. When I try to open the .exe setup, I get a loading “blue circle wheel” but then nothing happens. When I run as administrator, it will actually pull up the user account control prompt (“Do you want to allow this app to make changes to your device”). I select yes, and then the same thing happens. No error or any other prompts, just nothing. I have looked through the forums and have not seen anyone post anything similar to my problem. I uninstalled my AVG antivirus, since that sometimes causes programs not to download. I tried using MSCONFIG and disabling non-window applications, restarting, and trying to install again but to no avail. Does anybody have any idea what’s wrong? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted June 12, 2018 Staff Share Posted June 12, 2018 Hi Clawcheezles, Welcome to the forums Sorry to hear you're having trouble. Could you please confirm the size of the downloaded exe? I have seen this happen before when a download has not completed fully. Could you please open 'Run' (Windows Key + R) and type msinfo32 then File>Save on the window that opens. If you could send me a direct message through my profile containing the .NFO file, this would be much appreciated! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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