Leticia Posted June 8, 2018 Posted June 8, 2018 I request a refund. Affinity Photo does not work on my model of iPad . The App Store compatibility section suggest that my IPad model is supported by this software , but the minimum especification for “Affinity Photo for Pad” is an A8 GPU or above and 9.7 inch screen or above. due to the fact that the store submission process does not have any way to exclude my model I did not know it would not work before buying. Serif also say that this Ipad App Store limitation has been acknowledge by Apple. Quote
Staff Gabe Posted June 8, 2018 Staff Posted June 8, 2018 Hi @Leticia, Welcome to the forums. The refund would have to be processed by Apple, not by Affinity. Quote To request a refund click this link, sign in with you Apple ID, go to the Apps tab (on top) then click on Report a Problem button in front Affinity Photo. Fill the form/follow the instructions to get a refund. Thanks, Gabe. Quote
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