Cintiq mobile studio pro

[lucelfo]

Hi, I was looking to buy a Wacom cintiq mobile studio pro 16", and I read some people had troubles with affinity using it on that device. does anybody knows if they fixed the problem? If I understood,even doing simple tasks, the screen went black... Thank you ! 

[Gabe]

Hi @lucelfo,

Welcome to the forums. 

We're not aware of any issues with the Cintiq Pro. Can you provide the link where you found the issues so we can have a look?

Thanks,

Gabe. 

[lucelfo]

Hi! thanks for the reply!

here is the link: 

 

[Gabe]

We managed to reproduce the issue. As ByNine said, the windows internal management is trying to switch between the 2 graphics cards. 

  On 2/24/2018 at 2:23 PM, ByNine said:

Right click on Affinity Photo/Designer the program icon; if in the context menu select the Quadro as the GPU or you can do it from the context menu properties panel. This seems to be a conflict with the application trying to use the intel GPU and it being underpowered. This is not a guaranteed fix due to the system not respecting the setting when you are on battery power... It has fixed it for me in most cases and I don't see it anymore. Last place you can try, is to go in the Nvidia control panel and set the the application options from there.

4

We have successfully fixed the issue by going in the Nvidia Control Panel, Manage 3D settings > Program Settings >  Add Affinity to the list, make it use "High Performance NVIDIA processor". This should fix any issue. 

I have logged this with our devs so we can get their view as well. 

Thanks,

Gabe.