Kawaiikitten Posted June 1, 2018 Share Posted June 1, 2018 Hi, I hope someone can help. I really love affinity photo and so far its been great but just recently its taking a long time to open. It can take over a minute when opening a jpeg. All the other programs on my Mac work as before, I hope someone can help me. Once its running it performs fine. Affinity Photo 1.6.7 OS is High Sierra ver 10.13.4 16MB Ram Processor i7 2.3Ghz Thanks Catherine x Quote Link to comment Share on other sites More sharing options...
Pšenda Posted June 1, 2018 Share Posted June 1, 2018 It is "initial startup" (starting application), or "opening jpeg" (running application)? When it comes to starting application, there might be a problem with loading lots of fonts. Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
Kawaiikitten Posted June 1, 2018 Author Share Posted June 1, 2018 How can I fix the problem ? I've not added any fonts recently. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted June 1, 2018 Staff Share Posted June 1, 2018 2 hours ago, Pšenda said: Is it "initial startup" (starting application), or "opening jpeg" (running application) slow? Quote Link to comment Share on other sites More sharing options...
Kawaiikitten Posted June 1, 2018 Author Share Posted June 1, 2018 OK, I seem to have resolved the problem by opening affinity whilst holding the Ctrl key and resetting all the saved preferences, it now loads in about 4 seconds. Quote Link to comment Share on other sites More sharing options...
Kawaiikitten Posted June 1, 2018 Author Share Posted June 1, 2018 17 minutes ago, GabrielM said: It was the initial startup of Affinity, seems fine now after the prefs reset. Quote Link to comment Share on other sites More sharing options...
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